Senior Product Manager – Retention Group Jobs – M-KOPA

Job Title:    Senior Product Manager – Retention Group

Organisation: M-KOPA

Duty Station: Kampala, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   Working as a Senior Product Manager in our Retention Group offers the chance to collaborate with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact across Africa. It’s an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.

Key Duties and Responsibilities:

• Retention are responsible for retaining our customers by continuously providing them with life changing products such as cash loans, insurance, and buy-now-pay-later products.
• Digital Financial Services – We are dedicated to offering our customers financial services, such as cash loans, through our M-KOPA App and across our key +markets.
• Eligibility -Collaborate with data scientists to implement real-time eligibility decisioning, enabling M-KOPA to determine if a customer is eligible for financial services.
• Identity – Responsible for ensuring M-KOPA users can seamlessly and securely authenticate across our suite of apps.
• Customer Interactions – Responsible for direct interactions with customers, including the native Android app, SMS, and USSD services.
• We have a data-driven approach to the incremental improvements of our products and a focus towards excellence.

Qualifications, Skills and Experience:

The applicant should have relevant qualifications

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

How to Apply:

All candidates should apply online at the link below.

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