Job Title: Customer Care Executive (No Experience Job Opportunities)
Organisation: iSON Xperiences
Duty Station: Kampala, Uganda
About US:
iSON Xperiences is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries like South Africa, along with UAE and India are redefining the way people connect. Our roots deep in domain and industry expertise enable us to acknowledge fast-changing market dynamics better than our challengers. Here, we built intelligent operations, for digitally-powered business process management and data solutions ensuring sky-scraping returns through business agility, productivity, and growth! Trust us, we are one of the trusted BPO service providers!
Job Summary: The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers through professional handling of customer queries; enquiries; concerns and providing information to customers on products and services. iSON experiences is seeking to recruit Customer Care Executives at our Uganda Call Centre located in Kampala.
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Qualifications, Skills and Experience:
- The applicant should preferably hold a Degree or Diploma
- Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries
- Good typing speed and computer skills, particularly with regard to Microsoft office applications
- Good communication skills including a clear voice; and fluency in English and local languages
- Ability to work in a team environment
- Ability to maintain a calm disposition particularly in stressful work situations
- Ability to work in a 24/7 work environment including; weekends and public holidays
How to Apply:
All suitably qualified and interested candidates should email their Job applications with detailed CVs, certified copies of academic certificates to
[email protected] stating the job title as subject.
Deadline: 26th April 2023
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