Fresher Customer Service Jobs – Travel Advisor – Kenya Airways

Job Title:   Travel Advisor   

Organisation: Kenya Airways

Duty Station:  Kampala, Uganda

About US:

Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.

Job Summary:  Reporting to Lead Travel Advisor – Uganda, the ideal candidate will provide the Uganda team with sale of airline tickets/EMDs, customer service and Advisory on travel requirements and regulations to customers.

Key Duties and Responsibilities:

• Key responsibilities will include; Ticketing Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
• Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
• Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
• In charge of handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
• Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
• Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
• Action VMPDS, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
• Correct CRS usage and queue management to reduce cost and increase revenue generation.
• Customer Service Actively build relationships with clients by offering good customer service to retain and recruit new customers.
• Support travel agents by efficiently assisting them with their general enquiries to improve relationship with the travel market and increase agent’s loyalty.
• Providing online assistance for reservation, check in, payment to maximize sales and ensure customer satisfaction.
• Actively involved in suggesting new ideas and providing recommendations on the improvement of services provided, this increases revenue and ensures KQ success as market leading airline.
• Handle customers complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention
• Facilitate and coordinate tracing of lost, delayed, or misdirected baggage for customers and ensure safe delivery of the said baggage to win passengers confidence.
• Handling GSA services –Ticket issue to increasing KQ network through joint ventures. Handle flight schedule disruptions to ensure passengers have a seamless service throughout their journey and Carry out service recovery.
• Handle general inquiries for both internal and external customers and develop and maintain customer database to enhance customer loyalty and market intelligence.
• Documentation Reconciling of sales returns to account for personal daily sales. Processing refund and ensuring passengers are advised accordingly on the amount refundable for reimbursement on unutilized tickets.
• Writing of miscellaneous charge orders (MCO) and invoicing to ensure timely and accurate payment of issued ticket to both direct and indirect corporate.
• Sales Generate auxiliary revenue through sale of Travel insurance, KQ holiday packages and any other ancillary products that are available.
• Sell KQ products through telephone, e-mails to maximize on sales and enhance accessibility.

Qualifications, Skills and Experience:

• Must have Basic Airline fare and ticketing training.
• One to two years of experience in a sales role will be an added advantage.
• Sound knowledge of domestic & international travel requirements/trend/availability.
• Exemplary sales skill and customer-oriented approach.
• Good knowledge of computer reservation systems (CRS).
• Ability to interact, communicate negotiate effectively.
• Solution oriented.
• Passion about travel and tourism.
• Fluency in English/multi-lingual. Initiative and proactiveness.

How to Apply:

All candidates who wish to join Kenya Airways should submit their copies of detailed Curriculum Vita online at the link below.

Opens the employer’s application pageApply Now →-> (Select Sales Jobs) -> Travel Advisor – Uganda

Deadline: 9^th March 2023

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