Entry Level Customer Service NOC Engineer Job Opportunities – Roke Telkom

Job Title:    Customer Service NOC Engineer
(Entry Level Jobs)

Organisation: Roke
Telkom

Duty Station: Kampala,
Uganda

About US:

Roke Telkom is a
Uganda-based telecommunications company that has been fully licensed since 2006
by the Uganda Communications Commission (UCC) as a Public Service Provider
(capacity Resale, Voice & Data) and Public Infrastructure Provider.

Job Summary:  The Customer Service NOC Engineer (CSNOC) will
be responsible for providing shift-based support, ensuring maximum service
availability and performance on a 24/7/365 basis through effective Monitoring,
Event Management and Incident Management.

Qualifications, Skills and Experience:

·       The ideal candidate must hold a University
degree (BSc) Computer Science, Information Technology, or related field

·       CCNA Certification is an added advantage.

·       A minimum of one (1) year of progressively
responsible experience in an ISP environment.

·       Customer service and end user support
experience.

·       Knowledge of bandwidth monitoring and
utilization tools. Previous interaction with systems such as Sandvine is an
added advantage.

How to Apply:

 All applications should be sent to
Apply by Email indicating the position you are applying for in the email
subject. All documents attached should be in pdf format and not larger than
5MB.

Deadline: 30^th March 2021

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