Job Title: Customer Service NOC Engineer
(Entry Level Jobs)
Organisation: Roke
Telkom
Duty Station: Kampala,
Uganda
About US:
Roke Telkom is a
Uganda-based telecommunications company that has been fully licensed since 2006
by the Uganda Communications Commission (UCC) as a Public Service Provider
(capacity Resale, Voice & Data) and Public Infrastructure Provider.
Job Summary: The Customer Service NOC Engineer (CSNOC) will
be responsible for providing shift-based support, ensuring maximum service
availability and performance on a 24/7/365 basis through effective Monitoring,
Event Management and Incident Management.
Qualifications, Skills and Experience:
· The ideal candidate must hold a University
degree (BSc) Computer Science, Information Technology, or related field
· CCNA Certification is an added advantage.
· A minimum of one (1) year of progressively
responsible experience in an ISP environment.
· Customer service and end user support
experience.
· Knowledge of bandwidth monitoring and
utilization tools. Previous interaction with systems such as Sandvine is an
added advantage.
How to Apply:
All applications should be sent to
[email protected] indicating the position you are applying for in the email
subject. All documents attached should be in pdf format and not larger than
5MB.
Deadline: 30th March 2021
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