2 Entry Level Product Support Engineer Jobs – Kiira Motors Corporation (KMC)

 

Job Title:    Product Support Engineer (2 Entry Level  Fresher Jobs)

Organization: Kiira Motors Corporation (KMC)

Duty Station: Kampala, Uganda

Reports to: Senior Product Support Engineer

 

About US:

Kiira Motors Corporation or KMC is a State Enterprise in Uganda established to champion the Development of the Domestic Automotive Value Chain for job and wealth creation.

 

Job Summary:  The Product Support Engineer shall be responsible for providing technical assistance to vehicle dealers and individual customers.

 

Key Duties and Responsibilities:  

·        Follow up customer inquiries, requests and complaints and keeps customer updated about progress;

·        Analyze customer feedback;

·        Customer outreach to establish customer requirements and satisfaction;

·        Answer and resolve customer inquiries and concerns;

·        Ensure customer satisfaction and retention;

·        Promote prompt assistance to customers;

·        Respond to and maintain detailed customer contacts via phone, mail and email;

·        Follow through and take ownership in resolving product issues;

·        Evaluate vehicle failures ensuring consistency with warranty specifications;

·        Any other duties assigned by the Senior Product Support Engineer.

 


Qualifications, Skills and Experience:

·        The applicant must hold a Bachelor’s Degree (Honors) in Electrical or Mechanical Engineering or Related Field from a recognized Institution;

·        At least a student or Graduate Membership to the Uganda Institute of Professional Engineers or any other Related Professional Body is a Minimum Requirement

·        Demonstrated Knowledge of the Vehicle Development Process; Automotive industry manufacturing processes; Product Quality and Customer Satisfaction;

 

Competencies

·        Customer Service Skills;

·        Flexibility;

·        Persistence;

·        Ethics and integrity;

·        Team work;

·        Concern for results;

·        Listening and effective Communication skills; and

·        Time Management

 

How to Apply:

All candidates send their applications through email to hr@kiiramotors.com with the following documents Only in PDF Format:

·        A duly signed application Letter (Cover Letter) addressed to the Chief Executive Officer, Kiira Motors Corporation.

·        A duly signed CV, Download CV Template Here

·        Certified copies of Academic Documents (Certificates and Transcripts). Only copies certified by the awarding institution will be accepted

 

Deadline: 12th April 2021

 

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