Job Title: Product Support Engineer (2
Entry Level Fresher Jobs)
Organization: Kiira
Motors Corporation (KMC)
Duty Station:
Kampala, Uganda
Reports to: Senior
Product Support Engineer
About US:
Kiira Motors
Corporation or KMC is a State Enterprise in Uganda established to champion the
Development of the Domestic Automotive Value Chain for job and wealth creation.
Job Summary: The Product Support Engineer shall be
responsible for providing technical assistance to vehicle dealers and
individual customers.
Key Duties and Responsibilities:
·
Follow
up customer inquiries, requests and complaints and keeps customer updated about
progress;
·
Analyze
customer feedback;
·
Customer
outreach to establish customer requirements and satisfaction;
·
Answer
and resolve customer inquiries and concerns;
·
Ensure
customer satisfaction and retention;
·
Promote
prompt assistance to customers;
·
Respond
to and maintain detailed customer contacts via phone, mail and email;
·
Follow
through and take ownership in resolving product issues;
·
Evaluate
vehicle failures ensuring consistency with warranty specifications;
·
Any
other duties assigned by the Senior Product Support Engineer.
Qualifications, Skills and Experience:
·
The
applicant must hold a Bachelor’s Degree (Honors) in Electrical or Mechanical
Engineering or Related Field from a recognized Institution;
·
At least
a student or Graduate Membership to the Uganda Institute of Professional
Engineers or any other Related Professional Body is a Minimum Requirement
·
Demonstrated
Knowledge of the Vehicle Development Process; Automotive industry manufacturing
processes; Product Quality and Customer Satisfaction;
Competencies
·
Customer
Service Skills;
·
Flexibility;
·
Persistence;
·
Ethics
and integrity;
·
Team
work;
·
Concern
for results;
·
Listening
and effective Communication skills; and
·
Time
Management
How to Apply:
All candidates send
their applications through email to [email protected] with the following
documents Only in PDF Format:
·
A duly
signed application Letter (Cover Letter) addressed to the Chief Executive
Officer, Kiira Motors Corporation.
·
A duly
signed CV, Download
CV Template Here
·
Certified
copies of Academic Documents (Certificates and Transcripts). Only copies
certified by the awarding institution will be accepted
Deadline: 12th April 2021
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