SolarNow is a distribution and
finance company that sells high quality solar product and appliances to
households and businesses in Uganda. The company started in 2011 and has since
opened 47 branches throughout Uganda, 12 more branches in Kenya, and employs
over 800 people.

Job Summary: The systems
support engineer is responsible for functional knowledge of the company’s
ICT/ERP system, troubleshooting production system problems, providing
second-tier help desk support to staff, and working with team members to
resolve identified issues for the company ICT system.

Key Duties and Responsibilities:

Provide
support within the specified applications, such as Sales, Customer Care, Accounting,
Credit etc.
Participate
in all activities for implementing and roll-out of new or existing systems
and application for user community.
Involved
in post-implementation support and maintenance of the application.
Define
documents and understands existing business processes and procedures and
works with users to implement new procedures to maximize efficiency with
new or existing systems.
Involved
in testing activities, which can include documenting the test plan writing
the test cases/scenarios, executing and running the test cases, documenting
and submitting problems to development team for correction.

Qualifications, Skills and Experience:

The
ideal candidate for the SolarNow Systems Support Engineer job placement should
preferably hold a Bachelor’s degree in computer science, IT, or any
related field.
One
to two years of related work experience.
Good
communication skills.
Reporting
skills using XML, SQL, and Excel.
Experience
with Linux OS.
Ability
to learn and support ERP and other software applications.

How to Apply:

All suitably qualified and
interested candidates are encouraged to send their applications to the Human
Resource Manager, SolarNow Uganda Services via e-mail to
Apply by Email with their updated CVs (no other documents). Please indicate
position title as the subject of the Email.

Deadline: 30^th April 2018

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