Ericsson Careers – Operations Assurance Engineer VAS

Organisation: Ericsson
Duty Station: Kampala,
Uganda
Req ID: 65741
About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation
to empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
Job Summary: The Ericsson Operations
Assurance Engineer VAS will be responsible for the coordination, management and
execution of proactive and reactive maintenance activities that require a
higher level of support that the one offered by the 1st Level Operations. This
shall ensure that the services provided to customers are continuously available
and performing to Service Level Agreement (SLA) performance levels.
Key Duties and Responsibilities:
 
  • Provide second level Assurance Support
    Activities
  • Responsible for 2nd Level Incident
    Management
  • In charge of Problem Management
  • Responsible for System Administration
  • Offer second Level Billing Operations
Qualifications, Skills and
Experience:  
  • The ideal candidates should have detailed
    working knowledge of servers HW/SW and their characteristics in Service
    networks area( e.g. TCP/IP, UNIX, Sun Solaris, VPN)
  • SQL language
  • UNIX/Linux operating system commands
  • Shell scripting, Perl scripting and UNIX
    administration represent an advantage
  • Working knowledge of Managed Service
    Telecom Operations Practice
  • Skills in Presentation & Communication
  • Skills in Knowledge sharing
  • Problem Solving and strategic thinking
  • Ericsson Knowledge
  • Good Language Skills
  • Delivering Results & Meeting Customer
    Expectations
  • Excellent analytical skills
  • Working with People
  • Creating & Innovating
  • Applying Expertise and Technology
  • Problem solving and trouble shooting
    skills
  • Good communication skills
  • Cost Awareness
  • Social skills and awareness
  • Technical Competence
How to Apply:
If you believe you are one of the ideal candidates for this opportunity
in working with the world’s leading provider of telecommunications equipment
& services, Ericsson, then visit the web link below for full job details
and Apply Online.

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