Client Relations and Service Officer (No Experience Jobs) – HR Beyond Limits

Job Title: Client Relations and Service Officer (No Experience Jobs)

Organisation: HR Beyond Limits

Duty Station: Kampala, Uganda

About Organisation:

HR Beyond Limits is a boutique Human Resource Consultancy firm based in Kampala, Uganda, offering end-to-end HR solutions including recruitment, outsourcing, and advisory services to organizations across East Africa.

Job Summary: The officer will manage client communication, enquiries, feedback, event briefs and satisfaction follow-up, identifying opportunities, contributing to pitches, supporting the closing of business and retaining accounts.

Key Duties and Responsibilities:

Business Development and Client Retention

• Identify suitable prospective clients, maintain a contact and opportunity register, and arrange introductory meetings in coordination with the Managing Director.
• Present the company services using approved materials, follow up proposals and maintain an accurate pipeline with expected value, next action and likelihood of conversion.
• Support commercial negotiations within delegated authority. Obtain management approval for discounts, prices and contractual commitments before communicating acceptance.
• Maintain regular contact with existing clients, identify repeat event needs and develop account plans for retention and additional services.

Client Communication and Service

• Acknowledge enquiries promptly, record requirements and keep clients informed about agreed next steps, deadlines and progress.
• Coordinate client meetings and document decisions, approvals and changes to scope so that the delivery team works from a current brief.
• Maintain a complaint and feedback log, agree corrective actions with the responsible team and follow up with the client until the matter is resolved.
• Gather post-event feedback and produce an account update covering satisfaction, outstanding issues and future opportunities.

Pitches RFPs and Client Briefs

• Track RFP opportunities and deadlines, prepare a requirements checklist and coordinate the client-facing response with management and the relevant technical staff.
• Contribute client insights, service narratives, presentation content and follow-up to pitches and proposals.
• Obtain operational scope, resource requirements, costs and feasibility from the Operations
• Manager; obtain financial checks from the accountant and approval from the Managing Director.
• Maintain submission records and client approval evidence. Do not independently commit the company to operational costs or delivery terms outside delegated authority.

Third Party Relationships and Event Handover

• Coordinate information exchange with venues, partners and third parties involved in the client brief, keeping the Operations Manager informed.
• Hand over the approved brief, contacts, schedule, budget boundaries and client expectations to the delivery team before implementation.
• Attend assigned events to support client liaison, escalate changes or concerns and record follow-up actions.
• Coordinate invoice and collection communication with the accountant without accepting unauthorized payment arrangements.

Qualifications, Skills and Experience:

• Relevant background in events, marketing, sales, account management or client service. A relevant qualification is desirable; practical results and communication ability should also inform selection.
• Strong written and verbal communication, listening, interpersonal skills and professional presentation.
• Ability to organise several enquiries and deadlines, record details accurately and follow through on commitments.
• Commercial awareness, confidence in client meetings and evidence of relationship building, sales follow-up or service recovery.
• Experience in marketing and events is an advantage. Availability for planned event schedules and travel should be discussed fairly with each candidate.

Performance Expectations

• Appraisal will consider qualified opportunities, conversion of approved pitches, repeat business, client feedback, complaint resolution and completeness of briefs and handovers.
• Revenue, retention and service targets should be agreed after an initial account and pipeline review; numerical targets are not fixed in this draft.
• During the first 30 days, learn the services, review accounts and establish a contact and opportunity register.
• By 60 days, maintain an active follow-up schedule and account plans.
• By 90 days, present pipeline movement, service feedback and recommended actions for priority clients.

How to Apply:

Interested and qualified candidates should apply online through the link below.

Opens the employer’s application pageApply Now →

Deadline: 26th October 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: no experience