Job Title: Field IT Engineer (Several Positions)
Organisation: Roke Telkom
Duty Station: Kampala, Uganda
About Organisation:
Roke Telkom is a Uganda-based telecommunications company that has been fully licensed since 2006 by the Uganda Communications Commission (UCC) as a Public Service Provider (capacity Resale, Voice & Data) and Public Infrastructure Provider.
Key Duties and Responsibilities:
- Provide professional onsite installation, maintenance and troubleshooting of customer IT and network infrastructure, ensuring reliable service delivery. timely fault resolution, and an excellent customer experience.
- Install and configure routers, switches, access points and customer-premise equipment
- Support LAN, WAN, Wi-Fi, VPN, fibre, radio and internet connectivity solutions.
- Conduct site surveys, installations, testing and customer handover.
- Diagnose and resolve network, hardware and connectivity incidents within SLA timelines.
- Maintain accurate tickets, configurations and field reports
Qualifications, Skills and Experience:
- Bachelor’s Degree in IT, Computer Science, Telecommunications, Network Engineering, Electrical/ Electronic Engineering or a related field
- 3 years of relevant IT support, networking or field engineering experience.
- Good knowledge of TCP/P, Routing & Switching Wireless Networks and Endpoint Support.
- CCNA, Mikro Tik, Microsoft, Fortinet, CompTIA Network+ or ITIL certification is an added advantage.
How to Apply:
Qualified applicants should submit a detailed CV, academic documents, and three professional referees via Email to: Apply by Email
Deadline: 20th September 2026
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 36