Call Center Agent (Several No Experience Customer Care Jobs) – Premier Credit Limited

Job Title: Call Center Agent (Several No Experience Customer Care Jobs)

Organisation: Premier Credit Limited

Duty Station: Kampala, Uganda

About Organisation:

Premier Credit Limited was established in May 2014 as a credit only microfinance to provide financial solutions to corporates, government and individual entrepreneurs. We continue to leverage on the strong relationships built with our customers to understand their needs and develop products that suit them. Since its launch, Premier Credit has grown to service over 30,000 customers through a country-wide network of more than 22 branches and an end-to-end automated service delivery model.

Job Summary: Applications are invited from suitably qualified and experienced candidates with Sales & Marketing background for the position of Call Center Agent in a dynamic and highly innovative financial institution, which financial solutions to individuals, SMEs and Civil Servants across the country.

Key Duties and Responsibilities:

• Make outbound calls to potential and existing customers to promote our products and services
• Manage Leads with the goal of generating sales through conversion
• Collect customer Feedback and share it with management for product and service improvement
• Achieve the agreed upon sales targets and outcomes within schedule
• Understand customer needs and requirements in order to provide a tailored solution
• Work closely with the Field Sales Team to develop strategies and streamline sales processes
• Solve clients’ problems promptly and escalate any unresolved queries.
• Evaluate and assess the credit risk of individual clients according to institutional policies and procedures.

Qualifications, Skills and Experience:

• Minimum of a Diploma from a recognized institution, preferably in Sales & Marketing, Business Studies, or Business Administration.
• No prior experience is required
• Skills: Integrity, analytical thinking, organizational skills, knowledge in credit activities, and computer literacy.
• Team player, self-starter, ability to work towards set targets, excellent presentation, interpersonal and communication skills.
• Age: Above 23 years.
• Additional: Creative problem-solving skills and the ability to work under pressure with minimal supervision in an aggressive sales target environment

How to Apply:

Interested candidates should submit their CV and cover letter to Apply by Email with the subject line “Call Center Agent – Premier Credit Uganda” by 28th September 2026 .

NB: Only shortlisted candidates will be contacted.

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Level of Education: associate degree

Work Hours: 8

Experience in Months: no experience