Job Title: Call Centre Agent (Several Positions)
Organisation: Jade BPO Solutions
Duty Station: Kampala, Uganda
About Organisation:
Jade BPO Solutions is a leading BPO service provider in Uganda, offering cost-effective and efficient solutions to streamline and enhance customer service. With a skilled and highly trained workforce, we help propel your business forward by delivering exceptional outsourcing services tailored to your needs.
Key Duties and Responsibilities:
- Handle inbound & outbound calls professionally
- Respond to customer inquiries via phone, WhatsApp, SMS & email
- Resolve customer issues and escalate complex cases
- Update customer records in the CRM
- Follow service standards (Average HandleTime, response time, quality)
- Provide feedback on customer trends and service gaps
Qualifications, Skills and Experience:
- Diploma or Degree in Business, IT, Communications, or related field
- 1–2 years’ experience in customer service or call centre roles
- Excellent communication & problem-solving skills
Computer literacy (CRM, MS Office, WhatsApp Business)
- Ability to multitask and work under pressure
Competencies
- Customer focus, professionalism, patience, attention to detail, teamwork, adaptability.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24