Job Title: Telesales Agent
Organisation: SunCulture
Duty Station: Kampala, Uganda
About Organisation:
Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world..
Job Summary: Reporting to the Telesales & Partnerships Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by the company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must have for this role.
Key Duties and Responsibilities:
- Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate.
- Contact potential or existing customers, businesses, or groups to inform them about the company products using scripts.
- Explain technical product features and answer customer questions about company products.
- Lead generation and create a robust pipeline of customer accounts of potential clientele for the company.
- Be versatile in making extensive outbound calls that meet the organizations KPIs
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Help the department to develop content for sales presentations or other materials.
- Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
- Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
- Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.
- Additional responsibilities as assigned from time to time.
Qualifications, Skills and Experience:
- Proven experience as a telesales representative or other sales role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Hands-on, detail-oriented, and with strong execution skills.
- Excellent Communication Skills with the ability to resolve issues and address complaints.
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Have the ability to handle pressure, keep a cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management and meet deadlines.
- A diploma or degree in Sales or any other related field is an added advantage.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Opens the employer’s application pageApply Now →
NB: Only shortlisted candidates will be contacted.
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience