Manager Merchant Services Jobs – Ecobank Uganda

Job Title: Manager Merchant Services

Organisation: Ecobank Uganda

Duty Station: Kampala, Uganda

About Organisation:

Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.

Key Duties and Responsibilities:

• Merchant Relationship Management: Building and maintaining relationships with merchants to understand their payment processing needs.
• Sales and Onboarding: Assisting in the acquisition of new merchant accounts, guiding them through the onboarding process.
• Technical Support: Providing technical assistance and training to merchants on using POS systems and troubleshooting any issues.
• Compliance and Risk Management: Ensuring that all transactions comply with regulatory standards and company policies to mitigate risk.
• Performance Monitoring: Analyzing transaction data and merchant performance to identify opportunities for growth and improvement.
• Product Knowledge: Staying updated on the latest POS technologies and payment solutions to effectively communicate benefits to merchants.
• Market Research: Conducting market analysis to identify trends and competitive offerings that can influence strategy.
• Customer Service: Addressing any concerns or queries from merchants to ensure a positive experience with the POS systems.
• Reporting: Preparing reports on merchant performance, transaction trends, and sales activities for management review.
• Collaboration: Working with other departments (e.g., marketing, IT, risk) to enhance the overall service and product offering.
• Achieve monthly and weekly transaction target.
• Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.
• Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s
• electronic product range.
• Lead the elimination of Manually Initiated Funds Transfers and other payments from the group through execution of a new on-boarding process where clients are connected to digital channels on day 1 (lead the cultural transformation effort) working in collaboration with Payments Product Managers and Operations
• Follow Ecobank requirements for new product development and innovation working in partnership with Business Development and Innovation Head
• Ensure proper controls are included into all risk management tools for our client access channels
• Lead complex implementation and ensure implementation standards after cash management or trade services proposal, involving multiple products, multiple services have been accepted by customer.
• Provide sales support to Relationship managers, Heads of TSG to secure the business of potential customers by working closely to define customer solutions
• To be fully accountable for the success of an implementation by interfacing with customer’s implementation
• team(s), who may reside in multiple locations, until customer’s satisfaction is received.
• Deliver quality customer service to Global and Regional customers through constant communication and effective customer complaint resolution.
• Liaises with other integral functions (such as Service Delivery, Sales, IT) to ensure the effective design and subsequent delivery of new channels and related functionality
• Driving up customer satisfaction on the relevant channels
• At this point, he/she is the market expert for the internet/related channels, identifying market opportunities and proposing channels actions to exploit these.
• This will include heavy assistance of the sales teams in responding to and winning RFP mandates
• Development of marketing plans in conjunction with CIB/CMB Marketing teams and the appropriate Transaction Services divisions
• Liaise with Product and Sales teams to facilitate the development of complimentary business goals, maximization of cross-selling opportunities and migration of best practice.
• Ensure continuous and effective training of product updates on channels, product information dissemination, campaigns and programs to achieve the desired levels of channel penetration
• Direct and support the preparation and presentation of sales proposals to account prospects across the target market in relation to channels.
• Ensure efficient and accurate client access financials, volume and trend analysis.

Qualifications, Skills and Experience:

Experience & Qualifications

• Bachelor’s degree in business administration, Computing, Economics or Marketing. Master’s degree/MBA/Professional accreditation will be an added advantage.
• Line Experience in Cross Functional Business/Operation
• Orientation to Customer, workflow, and Systems thinking
• The candidate should have 2-5 years of product development/management, excellent interpersonal skills, strong execution and technical skills
• Relevant experience with at least Four years in Technology.
• Strong client focus and external orientation with the ability to understand client needs and stay abreast of macro-economic trends and contemporary finance and treasury practices
• High strategic, consultative and solution orientation with the ability to assess client needs at a relationship level and to package the banks products in response
• Excellent communication and presentation skills including a strong command of PowerPoint and public speaking
• Exceptional relationship management skills including strong ability to manage and effectively influence multiple stakeholders
• Good interpersonal skills with great emphasis on teamwork. Able to work effectively in cross-cultural, cross- geographical teams and maximize team efforts
• High level of responsiveness and ability to operate with a high degree of urgency and work in a pressurized environment
• Strong drive for results, able to plan, track and follow through to capture solutions and revenues

Skills, Capabilities & Personal attributes

• Strong Interpersonal and selling skills.
• Demonstrating passion and creativity in solving complex business issues.
• Ability to Lead with courage in a difficult market with poor infrastructure.
• Ability to work on own initiative and meet tight deadlines.
• Ability to demonstrate a strong commercial acumen and attention to detail.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at Ecobank Uganda →

Deadline: 31^st August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 24