Head of Claims Jobs – Statewide Insurance Company

Job Title: Head of Claims

Organisation: Statewide Insurance Company

Duty Station: Uganda

About Organisation:

Statewide Insurance Company Limited (SWICO) is a Ugandan based Leading Insurance Company with branches all over the Country.

Job Summary: To provide strategic leadership and guidance, and overall coordination of the Claims Department, such that the services are effectively and efficiently rendered to beneficiaries

Key Duties and Responsibilities:

• Planning and organizing for the provision Claims
• Coordinate the formulation of consolidated work plans, budgets and strategies for the provision of Claims services
• Participate in the development and maintenance of appropriate systems, procedures and standards for the effective and efficient delivery of Claims services
• Oversee and coordinate the provision of the required facilities and resources for Claims services
• Determine performance targets for the Manager Claims
• Result Area 2: Leading the Claims Team
• In liaison with the CEO and Head Human Resource, periodically determine the staffing structure that is appropriate for the effective and efficient provision of Claims services, and seek approval of the structure by SWICO top management and the Board
• Provide strategic guidance and support to the Manager Claims in the implementation of the activities of the Section
• Regularly assess the needs of the Manager and the other Claims staff for support in the implementation of planned activities, and liaise with the relevant departments for the provision of the necessary support
• Conduct periodic appraisals of the performance of the Manager Claims, against set targets; and take the necessary follow up actions to sustain or improve the performance
• Periodically assess the capacity development needs of the Manager Claims, and other Claims staff and liaise with the Head Human Resource and Administration to see that the identified needs are appropriately addressed
• Conduct monthly meetings with the staff of the Department
• Result Area 3: Managing the implementation of Claims activities
• Ensure appropriate support in the assessment and management of (claims) so that exposure to the Company is minimized
• Ensure adherence to the established systems, procedures and standards in the delivery of Claims services.
• Participate in the effecting of improvements in the provision of claims services
• Ensure the maintenance of productive and profitable relationships with strategic partners such as the Regulators, Financial Institutions, Government Agencies
• Authorize or sign-off departmental payments, in accordance with Company policies.
• Result Area 4: Monitoring, Reporting and Development
• Monitor the implementation of the planned activities of the Claims Department, and arrange for any necessary corrective or other actions
• Monitor the utilization of the financial and other resources provided to the Claims Department, and arrange for any necessary corrective actions
• Come up with ideas and suggestions for growth and improvement in insurance services provided by SWICO, and take them up with the (CEO) and the Top Management
• Attend divisional and Top management meetings and present reports in respect of Claims services
• Represent the Technical Operations Division in various forums as and when delegated
• Prepare periodic reports on the activities of the Claims Department, to assist the Top Management Team and the Board to make strategic decisions

Qualifications, Skills and Experience:

• Minimum Academic and/or Professional Qualifications Necessary
• A Professional Qualification from a Chartered Insurance Institute, at the levelof Diploma CII or its equivalent
• Additional Training/Qualifications/Certification Necessary
• A Master’s Degree in Business Administration or Social Sciences or Arts
• Minimum Experience and Exposure Necessary
• A minimum of 10 years of progressive work experience in Underwriting, Claimsor Reinsurance, with 5 of the years at a management level
• Key Knowledge Required
• Good knowledge of the insurance industry
• Principles, theory and practice of insurance
• Knowledge of strategic management
• Knowledge of policy formulation
• Finance and risk management
• Key Skills Necessary
• Negotiation skills
• Investigation skills
• Computer skills
• Good communication and listening skills
• Report writing skills
• Analytical and problem-solving skills
• Interpersonal/people skills
• Other Qualities/Attributes
• Teamwork
• Time management
• Innovation/creativity
• High level of integrity
• Result-oriented, with commitment to quality and thoroughness
• Accuracy and attention to detail.

How to Apply:

All candidates should send their updated CVs via Email to: Apply by Email

Deadline: 21st August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 120