Senior Consultant – IN & VAS Operations Jobs – MTN Uganda

Job Title: Senior Consultant – IN & VAS Operations

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

About Organisation:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary: Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management). Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.

Key Duties and Responsibilities:

• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT.
• Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
• Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested
• Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
• Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
• Manage, develop, and grow an efficient and functional team of application operations engineers
• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

Qualifications, Skills and Experience:

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.
• Minimum 7 years’ experience in the area of specialization
• Experience managing a team of application operations staff
• Strong vendor management and follow up skills
• Experience in UNIX shell scripting/programming and database administration
• Experience in IN/VAS operations in medium or large telco

Skills / physical competencies:

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 5^th August 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 84