Job Title: Manager Service Quality and Compliance – Masaka Branch
Organisation: KCB Bank Uganda
Duty Station: Masaka, Uganda
About Organisation:
KCB Bank Uganda, a subsidiary of the KCB Group since 2007, is a licensed commercial bank regulated by the Bank of Uganda. As of May 2026, it operates 16 branches nationwide and offers a broad suite of retail, corporate, and digital banking solutions.
Key Duties and Responsibilities:
Operational efficiency:
- Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
- Ensure effective and timely resolution of all operational audit issues at the branch.
- Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
- Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.
Service quality:
- To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
- Timely customer complaint resolution so as to ensure seamless customer experience.
Branch administration:
- Provide an administrative support role to the Branch Manager.
- Motivate, coach and develop a high performing team.
- Ensure that Branch service providers are properly introduced, verified and monitored.
- Ensure Business Continuity and optimal resource allocation/utilization.
Business growth:
- Generate leads from Back Office transactions to support Business growth.
Qualifications, Skills and Experience:
- A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- At least 2 years’ experience in Teller, customer service, Back office and sales.
- Section Head/MLA at least 3 years
- Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
- Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
- Strong communications, negotiations, and interpersonal skills.
- Passion for Performance.
- Self – Drive, Flexibility, Focus and attention to detail.
- Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 16th July 2026
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24