Hostess (Customer Service Jobs) – Kai Bar & Restaurant

Job Title: Hostess (Customer Service Jobs)

Organisation: Kai Bar & Restaurant

Duty Station: Kampala, Uganda

About Organisation:

Kai Bar & Restaurant is a high-end, premium dining and entertainment venue located in Minister’s Village, Ntinda, Kampala. Known for its vibrant atmosphere, it offers a blend of quality culinary dishes, signature cocktails, and excellent hospitality.

Job Summary: On behalf of Kai Bar & Restaurant, we are seeking a professional, welcoming, and customer-focused Hostess to join its team. This role is responsible for creating an exceptional first and last impression for guests by managing reservations, coordinating seating arrangements, and ensuring a seamless and memorable guest experience from arrival to departure.

Key Duties and Responsibilities:

• Welcome guests warmly and provide a professional, friendly, and memorable first impression.
• Manage reservations and maintain accurate records of bookings, guest preferences, and special requests.
• Coordinate table allocations and seating arrangements to maximise guest satisfaction and operational efficiency.
• Ensure reserved tables are properly prepared and clearly designated before guest arrival.
• Escort guests to their tables and ensure they are comfortably seated.
• Provide menus promptly and facilitate a smooth handover to the service team.
• Communicate reservation details, special occasions, VIP arrivals, and guest requests to relevant team members.
• Maintain a thorough understanding of menu offerings, daily specials, promotions, and venue services.
• Monitor guest flow, table availability, and waiting lists to ensure efficient service.
• Respond professionally to guest inquiries regarding reservations, services, events, and facilities.
• Engage with guests throughout their visit to ensure satisfaction and address concerns promptly.
• Gather guest feedback and communicate compliments, concerns, or service issues to management.
• Maintain a clean, organised, and professional hostess station at all times.
• Support the service team in delivering exceptional customer experiences and maintaining high hospitality standards.
• Adhere to company policies, service standards, health and safety requirements, and grooming expectations.

Qualifications, Skills and Experience:

• Previous experience in hospitality, customer service, reception, front desk, or a similar guest-facing role is preferred.
• Certificate, Diploma, or relevant qualification in Hospitality Management, Customer Service, or a related field is an added advantage.
• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation with a professional and welcoming demeanour.
• Ability to multitask, remain organised, and perform effectively under pressure.
• Strong organisational and time-management skills.
• Professional appearance, positive attitude, and high standards of personal presentation.
• Ability to work effectively as part of a team in a fast-paced environment.
• Strong attention to detail and commitment to delivering exceptional guest experiences.
• Familiarity with reservation systems and hospitality operations is an added advantage.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at Kai Bar & Restaurant →

Deadline: 16th June 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: high school

Work Hours: 8

Experience in Months: no experience