Senior Specialist – Infrastructure Operations Jobs – MTN Uganda

Job Title:  Senior Specialist – Infrastructure Operations

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

About Organisation:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary: Proactively support the day to day Operations in the Technology division through Tools, Automation and seamless Operations to ensure that MTN achieves the predefined company objectives.

Key Duties and Responsibilities:

• Design and Automation of processes to streamline operations.
• Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
• Integrate the ITSM tool with all vendors, OpCos and Service providers
• Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
• Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools)
• Execute and oversee new tools for software upgrades and changes.
• Monitor and test Backoffice performance and provide performance statistics and reports.
• Participate in designing solutions to align to automation.
• Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
• Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
• Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
• Planning and managing support for incident management tools and processes.
• Security Incident and Event Management including proactive security monitoring.
• Third party access control, authorization and User access review for selected systems’ OS, DB and APP.
• Endpoint, network access management and Vulnerability assessments
• Coordinating interfaces between incident management and other service management processes
• Driving the efficiency and effectiveness of the incident management process
• Developing and maintaining the incident management process and procedures
• Manage end to end configuration & Release management in liaison with the ITO partners.
• Manage end to end service continuity across technology in liaison with the different Vendors.

Key Performance Indicators (SMART)

• Quality of projects delivered.
• Completeness, accuracy and efficiency of defined processes and procedures
• Adherence to approved operating standards and methodologies.
• Efficient delivery of solutions in line with defined of SLAs
• Operational stability
• Quality of Audit findings i.e., towards zero negative audit findings

Qualifications, Skills and Experience:

• Bachelor’s degree in computer science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course.
• Relevant certification / accreditation i.e., Business process Framework training and development languages
• Software security tools and Software Engineering tools Knowledge.
• Work Experience
• 5-6 years’ experience in Operations in a stressful environment specifically in tools based on Unix/ Linux and windows plus security operations, Plus 3 years in process driven environments
• Skills / physical competencies:
• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Developing & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation

How to Apply:

All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 30th March 2026

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience: 60