Job Title: Accountability to Affected Persons Officer
Organisation: International Rescue Committee
Duty Station: Kampala, Uganda
About Organisation:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their lives. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, we improve outcomes in the areas of health, safety, economic wellbeing, education, and power.
Job Summary: The AAP Officer strengthens the accountability system by ensuring effective feedback and complaint mechanisms, overseeing data collection and analysis for decision-making, and fostering organizational learning. The role requires strong collaboration with program and operations teams. The AAP Officer reports to the AAP Manager and supports Health and Protection & Empowerment programs at the field level.
Key Duties and Responsibilities:
- Technical Quality and Strategy
- Update and review SOPs and Feedback Plans with the AAP Manager
- Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
- Lead processes to collect, review, classify, and respond to client feedback at field level
- Conduct FGDs and stakeholder meetings to gather community feedback
- Produce CRA reports for discussion in field meetings and project review sessions
- Participate in data collection and analysis when required
- Perform any additional tasks assigned by the supervisor
- Program Development
- Support the integration of accountability in proposals and reporting
- Ensure accountability considerations across the full program cycle
- Develop or adapt accountability communication materials (posters, brochures, noticeboards)
- Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
- Participate in monthly review meetings with program teams and senior management
- Staff Performance Management, Learning & Development
- Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
- Document lessons learned and best practices using accountability tools, and sharing internally
Qualifications, Skills and Experience:
- Bachelor’s degree in social work, Human Rights, International Law, Social Sciences, or any related field.
- At least 2 years of humanitarian experience, preferably in community engagement or AAP
- Experience delivering accountability mechanisms and safe, inclusive community communication
- Strong facilitation and interpersonal skills
- Ability to manage multiple tasks independently
- Strong understanding of community engagement and accountability practices in refugee settings.
- Excellent facilitation, communication, and training skills.
- Ability to collect and analyze community feedback safely and ethically.
- Strong report writing and presentation skills.
- Understanding of adult learning principles and organizational development.
- Strong problem-solving and multitasking abilities.
- Ability to work independently in high-pressure environments.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Knowledge of languages used by refugee communities is an added advantage.
How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below
Deadline: 5th April 2026
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 24