Manager, Internal Controls and Business Continuity Management Jobs – NCBA Bank Uganda

Job Title:   Manager, Internal Controls and Business Continuity Management

Organisation: NCBA Bank Uganda

Duty Station:  Kampala, Uganda

About Organisation:

NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.

Job Summary: To create and sustain a sound internal control environment and a cohesive culture and approach to Business Continuity Management (BCM) through proactive identification, review and monitoring of key control processes and procedures as well as identifying and reporting any gaps in controls and Business Continuity plans. The role is responsible for monitoring and providing assurance on the bank’s ability to adapt, recover or mitigate the impact of significant incidents on its business, customers, employees, shareholders and other stakeholders.

Key Duties and Responsibilities:

• Financial 10%
• Monitor systems to minimise BCM loss events
• Protect shareholders value through an improved control environment.
• Identify potential areas of income leakage and recommend action plan to block them.
• Reduce costs (Expense, Waste and Fraud) by ensuring an effective and efficient control environment.
• Keep alert to potential treats such as fraud, theft, embezzlement, defalcation and misappropriation of assets.
• Internal Business Processes 65%
• Participate in the formulation and implement the strategic roadmap for Internal Control and BCM.
• Perform scheduled reviews and detect control failures with suitable Root Cause Analysis (RCA) and issue timely exception reports with recommendations for required action.
• Establish Control Assurance Program metrics to measure ongoing quality of business processes and controls.
• Support the execution of the Bank’s risk assessment and scoping activities to ensure proper risk identification, process mapping and controls linkage for a sustainable internal control framework
• Closely follow up and ensure timely closure of internal and external audit findings.
• Develop and maintain a live BCM program for all departments that is in line with regulatory requirements and best practice.
• Ascertain that appropriate BCM capability, including Technology is put in place to support the business continuity requirements.
• Conduct routine review audits of physical security over assets and computer facilities; evaluate the adequacy of logical security access and environmental controls to assure continuity of operations.
• Coordinate and guide the formulation of functional BCPs and Business Impact Assessments (BIA) and conduct annual and periodic reviews.
• •Ensure that operational policies, processes and procedures are current and up-to-date and where applicable, propose recommendations for amendments.
• Establish a formal reporting and feedback process to provide findings to internal and external stakeholders
• Conduct training and awareness sessions to cultivate and maintain a strong internal controls and BCM culture.
• Perform other assigned duties and tasks allocated from time to time by the Department Head.
• Customer Experience 15%
• Develop and agree service levels (SLA) with internal customers.
• Drive customer satisfaction through ensuring timely implementation of business continuity plans established to support business SLA’s and provide prompt feedback on internal customer queries.
• Act as an escalation point for complex queries and assist customers resolve problems within the set service levels.
• Ensure continuous independent performance assessment of all internal service level agreements (SLAs) between Operations, IT Function & Enterprise Projects units and internal customers (business and other operational units) and other key customer service delivery standards providing timely input for improvement
• Learning, growth & People Management 10%
• Develop and agree on an annual basis, individual and team performance objectives, standards and targets
• Train, coach and mentor talent to develop capacity to adequately and effectively perform Internal Controls & Business Continuity management activities/tasks.
• Ensure achievement of at least 40 hours of learning/training for both self and direct report through E-learning, Internal & External training activities.

Qualifications, Skills and Experience:

• A Bachelor’s Degree in a relevant field
• Relevant Business Continuity Management Certification.

Desired work experience:

• At least four (4) years’ working experience in Internal Controls, BCM or related field.
• Over 5 years’ experience in Banking.
• Role-holder must have exposure in: –
• Operations preferably at a Central Operations Unit level
• General Banking Operations
• Experience of a service environment
• A good understanding of all core processes and knowledge of regulatory and statutory requirements
• Prior experience in developing and monitoring achievement of Service Level Agreements
• Previous handling of Operational risk issues
• Previous experience in leading a team with proven record of achievement of targets, goals and objectives
• Practical Knowledge of BOU guidelines on BCM and best practice standards

How to Apply:

All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.

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Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 60