Relationship Manager – Trustee Services Jobs – KCB Bank Uganda

Job Title:    Relationship Manager – Trustee Services

Organisation: KCB Bank Uganda

Duty Station: Kampala, Uganda

About Organisation:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Key Duties and Responsibilities:

• Serve as the primary, knowledgeable point of contact for new and existing Trustee clients, ensuring high-quality service delivery.
• Ensure schemes under management comply with CIS Regulations, URBBA Regulations, regulatory guidelines, practice notes, and KCB policies and procedures.
• Ensure all scheme incorporation documents are updated, properly recorded in relevant registers, and stored in safe custody.
• Manage billing and collection of Trustee Services fees and maintain the fees register.
• Oversee client onboarding, conduct annual KYC/AML reviews, and manage service level agreements.
• Schedule and attend quarterly Board of Trustee meetings and Annual general meetings for schemes and maintain accurate minutes as well as carry out annual evaluation of service providers.
• Resolve non-compliance matters identified during trustee compliance review meetings.
• Oversee administration of client accounts, including management of trust assets, distributions, and records.
• Coordinate the preparation and submission of quarterly returns, annual audited accounts, and the Scheme’s annual general meeting (AGM) requirements.
• Grow profitability by strengthening existing relationships and identifying new revenue opportunities.
• Follow up on all reconciliations with all stakeholders.
• Perform any other duties as may be assigned.

Qualifications, Skills and Experience:

• Bachelor’s degree
• Related Field
• Required
• Professional Qualifications
• Related Field
• Required
• Master’s Degree
• Related Field
• Required

Experience

• A minimum of 3 years’ experience in Relationship Management, Customer Engagement, Business development and portfolio growth, Banking operations Governance controls and Risk management.

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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Deadline: 20th January 2026

Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.

For more of the latest jobs, please visit https://www.theugandanjobline.com  or find us on our facebook  page https://www.facebook.com/UgandanJobline

Level of Education: postgraduate degree

Work Hours: 8

Experience in Months: 36