Job Title: Clinical Operations Manager
Organisation: Nakasero Hospital
Duty Station: Kampala, Uganda
About Organisation:
Nakasero Hospital Limited (NHL) is a private hospital in Kampala that opened its doors to outpatient treatment in March 2009 and inpatient treatment, the same year. Our mission is to provide quality medical care to patients, to fill the gap which is created by lack of adequate medical facilities in the country.
Key Duties and Responsibilities:
- Operational Leadership & Coordination: Serve as the primary operational liaison between the Head of Medical Services and clinical departments
- Performance Monitoring & Quality
- Assurance; Monitor key clinical performance indicators (KPIs) across all supervised units, including patient wait times, clinical outcomes, and service utilization
- Clinical Allied Services Oversight: Provide direct supervision and support to heads of Nutrition, Biomedical Engineering, Physiotherapy, and Off-site Nursing Care.
- Staff Management & Development: Support Medical Officers and allied clinical leads in performance management, including goal setting, leave, scheduling, feedback, and professional development
- Resource & Budget Management: Assist in developing and managing clinical operational budgets in alignment with hospital financial goals
- Patient Experience & Safety: Champion patient safety initiatives and ensure adherence to infection prevention and control protocols
- Reporting & Communication: Prepare and present regular operational reports to the Head of Medical Services and hospital leadership.
- Competencies and Skills:
- Clinical Acumen: Strong understanding of clinical processes, medical terminology, and healthcare operations.
- Leadership & Influence: Ability to lead multidisciplinary teams, drive change, and foster collaboration in a clinical setting.
- Analytical Thinking: Proficiency in data analysis, performance metrics, and operational problem-solving.
- Communication: Excellent verbal and written communication skills for clinical, administrative, and patient interactions.
- Regulatory Knowledge: Familiarity with Uganda healthcare regulations, accreditation standards, and clinical best practices.
- Technology Proficiency: Competence in hospital information systems, electronic medical records, and
- Microsoft Office
- Emotional Intelligence: Ability to navigate high-stress clinical environments with empathy and professionalism
- Experience:
- A minimum of 5 years’ clinical experience, with at least 3 years in a clinical management or supervisory role in a busy and dynamic hospital environment.
- Proven experience in overseeing multidisciplinary clinical teams and allied health or clinical support services.
- Demonstrated success in improving clinical processes, patient safety, and operational efficiency.
Qualifications, Skills and Experience:
- Minimum of a Bachelors of Medicine and Bachelors of Surgery Degree (MBChB) is a must.
- Minimum formal postgraduate training in leadership, Management or Administration (Healthcare or Hospital Administration, Public Health, Public Administration, Business Administration/ Management or closely related course) is a must.
- A Masters is an added advantage
How to Apply:
All interested candidates please submit all relevant documents to
Nakasero Hospital on [email protected]
Deadline: 12th December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 60