Job Title: Bancassurance Sales Coordinator
Organisation: Opportunity Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.
Job Summary: Opportunity Bank Uganda is seeking a dynamic, innovative, and results-oriented professional to join our team as a Bancassurance Sales Coordinator. This role is key in driving our bancassurance business by sourcing and managing insurance sales, maintaining compliance with industry regulations, and providing exceptional service to clients and partners.
Key Duties and Responsibilities:
- Drive sales performance to meet set targets for insurance products.
- Lead and coordinate sales initiatives and promotional campaigns across designated branches.
- Provide accurate and clear explanations of insurance products, including benefits, terms, and costs.
- Ensure the smooth acquisition and onboarding of new insurance clients.
- Track and support lodged claims, including compiling and submitting necessary documentation.
- Address and resolve customer complaints promptly and professionally.
- Collect and verify all required documentation during policy application and ensure timely communication of application outcomes.
- Monitor upcoming renewals and follow up on lapsed policies.
- Reconcile premiums and commissions accurately.
- Register and update insurance data in relevant Bancassurance systems.
- Support policyholders and beneficiaries in fulfilling claims settlement requirements.
- Ensure full compliance with local insurance regulations and internal bank procedures.
- Supervise and guide the performance of Sales Executives within assigned branches.
Risk Management & Compliance Duties:
- Ensure compliance with Bank of Uganda (BoU) regulations, internal policies, risk frameworks, and budgetary controls.
- Safeguard client confidentiality and avoid unauthorized disclosure of customer information.
- Refrain from forming unauthorized partnerships or referring potential clients to third parties outside of approved insurers.
- Never solicit or accept a share of proceeds from any insurance claims.
- Conduct due diligence in premium collection, including following up on renewals and ensuring timely remittance to the bank account.
Qualifications, Skills and Experience:
- Bachelor’s degree with a minimum of 4 years’ experience in insurance (underwriting, claims, finance, or regulatory roles), or
- Certificate of Proficiency (COP) from a recognized Insurance Institute and at least 3 years of experience in insurance operations.
- Professional development certifications in insurance or related fields are an added advantage.
- Demonstrated financial literacy and a clean record with no past or current criminal convictions.
- Preference will be given to candidates currently recognized as Specified Persons by the Insurance Regulatory Authority (IRA).
Key Competencies & Skills:
- Strong written and verbal communication
- Analytical and problem-solving abilities
- Excellent interpersonal and relationship management skills
- Conflict resolution capabilities
- Sound understanding of regulatory compliance
- Technology-driven and digitally savvy
- Proven experience in sales, marketing, and distribution strategies
- Staff supervision and performance management
- Effective partner and underwriter engagement
- Experience in premium collection and reconciliation
Equal Opportunity Employer:
Opportunity Bank is an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of gender, age, disability, religion, marital status, or ethnicity.
How to Apply:
Interested candidates should submit a signed application letter, updated CV, and relevant academic documents as one consolidated PDF file. Clearly state the job title in the subject line and send your application to: [email protected]
Deadline: 6th October 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 48