Job Title: Relationship Manager – SME
Organisation: NCBA Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.
Job Summary: Develop, expand and manage portfolio of SMEs clients to achieve set budgets within overall bank objectives
Key Duties and Responsibilities:
- Apply experience in SME Relationship Management to improve and updates customer & prospect database,
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities,
- Comprehensively explore SMEs customers’ short- and long-term financial goals/aspirations and keep up to date with changes in the financial needs and financial position of customers.
- Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately
- Ensure that SMEs customers are well informed with regards to lending application processes, credit maintenance processes and account conduct expectations
- Collaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.
- Actively engage Client Service Managers/and other support functions towards seeking customer excellence
Key Accountabilities
- This position is responsible for achievement of the portfolio’s annual financial targets both Balance Sheet and Profitability.
- Balance Sheet Growth
- Growth of deposits, both CASA and Fixed Deposits
- Growth of SMEs loans
- Growth of funded New to Bank accounts
- Profitability: PBT
- Develop, maintain and expand relationship with SMEs clients with the aim of attaining quality asset book
- Ensure compliance with credit and regulatory guidelines
- Maintain SMEs clients NPL below regulatory percentage
- Contain PAR within bank set limit
- Sell and cross selling of bank digital, bancassurance, IPF, Forex and all Trade Finance products
- Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
- Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter
- 100% SLA Adherence
Qualifications, Skills and Experience:
- Bachelor’s degree from a recognized accredited university.
Professional:
- At least 5 years’ experience in Retail & SME Banking and Relationship Management experience in a Banking or Financial institution environment
Desired work experience:
- Proven track record of consistently achieving a portfolio’s financial growth.
- Experience in products, bank operations and customer experience is highly desirable.
- Knowledge of the local banking industry, banking products, banking services and banking regulations.
- Sound working knowledge and understanding of general Commercial Banking regulations and practices.
How to Apply:
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60