HomeJobsCustomer Service Jobs

Learning Practice Specialist Jobs – Bixal

Bixal Posted 2 years ago Closes 5 Jan
Position closed
This position closed on January 5, 2025.Applications are no longer being accepted. The listing below is kept for reference.

Current Customer Service Jobs

Sales Insurance Consultant Jobs – Stanbic Bank
Banking Jobs in Uganda, Business Administration Jobs in Uganda
Client Relations Officer Jobs – Ray Paints & Coatings
Communications Jobs in Uganda, Customer Service Jobs
Several Fresher Collection Officer Jobs – NOVA Microfinance
Banking Jobs in Uganda, Business Administration Jobs in Uganda
5 Fresher Customer Care Jobs – Service Center Advisor – MTN Uganda
Business Administration Jobs in Uganda, Customer Service Jobs
Assistant F&B Manager Jobs – Marriott Uganda
Customer Service Jobs, Management Jobs in Uganda
See all Customer Service Jobs →

Job Title:  Learning Practice Specialist

Organisation: Bixal

Duty Station:  Kampala, Uganda

 

About the Company:

Bixal is a mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies. We deliver on this promise by partnering with leading federal agencies to conceive and create powerful data-driven customer experiences.

 

Job Summary:   Bixal is seeking a Learning Practice Specialist for the USAID/Uganda Monitoring, Evaluation and Learning (UMEL) Activity. This program supports USAID/Uganda and its partners by strengthening MEL processes, conducting high-quality evaluations, knowledge-sharing, and adaptive management to improve programmatic decision-making in the country.

 

What will you do?

The Learning Practice Specialist will play a critical role in supporting deliberate and intentional utilization-focused learning that will guide adaptive management. Reporting to the Director of Performance Improvement, this position will provide expert-level support in fostering collaboration, learning, and adaptation (CLA) within USAID/Uganda, implementing partners, and the UMEL team. The ideal candidate will leverage data, reports, and stakeholder experiences to enhance project efficiency and effectiveness through improved learning and adaptive management practices. The Learning Practice Specialist will collaborate with the Senior MEL Specialists, Geographical Information System (GIS), and Visualization Specialist to address capacity-building gaps across the mission and IPs, and when developing guidance documents and trainings, to ensure these are grounded in best practices for learning. Additionally, the Learning Practice Specialist will provide expert-level support and advice on how projects can work together more effectively, how to better use data to learn, and ultimately, how to adapt programming.

 

Key Duties and Responsibilities:

  • Support the Director of Performance Improvement to design and organize learning events. They will draft the event summaries and develop appropriate follow-up actions with participants in events.
  • Lead the development and implementation of a UMEL learning strategy that aligns with the overall MEL strengthening objectives and addresses the specific needs of the learning platform.
  • Provide guidance, technical leadership, and oversight for UMEL teams supporting CLA assignments for USAID and their partners.
  • Collaborate with the Senior MEL Specialist to design and implement interventions to develop the capacity of Agreement and Contracting Officers’ Representatives (A/CORs) and IP MEL Specialists to implement data quality assessments (DQAs).
  • Collaborate on a capacity-building strategy. Work closely with the Senior MEL Specialists to develop and implement comprehensive MEL/CLA capacity-building strategies for USAID Mission, implementing partners, and UMEL teams.
  • Design and deliver engaging CLA learning programs and curate a comprehensive library of resources, such as manuals, guides, toolkits, online courses, and other materials that support MEL capacity building, incorporating adult learning principles and innovative approaches to strengthen MEL capacity.
  • Support the development of capacity-strengthening activities, tools, and practices in collaboration with the Senior MEL Specialists. The Learning Practice Specialist will also gather feedback, track the use of the learning tools and practices, and make recommendations for adjustments during the annual work planning process.
  • Lead the development of a CLA calendar for the mission and UMEL to ensure proper event planning and execution.
  • Advise the Director of Performance Improvement, Senior MEL Specialists, and USAID on innovative approaches to integrate CLA practices into program design, implementation, and evaluation.
  • Conduct analysis of UMEL Activity data, reports, and stakeholder experiences to identify trends, best practices, and areas for improvement in CLA approaches.
  • Through capacity-building efforts, lead the development and revision of learning agendas, pause-and-reflect sessions, and after-action reviews to promote continuous improvement and knowledge sharing among USAID implementing partners.
  • Collaborate with the Communications Specialist and Graphics and Multimedia Specialist to create engaging learning products and knowledge management tools and products.
  • Support the Director of Performance Improvement to design and deliver capacity-building initiatives on CLA methodologies for USAID staff and implementing partners.
  • Provide thought leadership through the development of case studies, CLA case stories, articles, and presentations on effective CLA practices.
  • Provide technical and managerial support on projects, such as learning events, workshops, training, analysis, or other tasks as required.
  • Perform other duties as required.

 

Qualifications, Skills and Experience:

  • Bachelor’s Degree in a relevant field, plus 7 years of related experience; or Master’s Degree in a relevant field, plus 3 years of related experience.
  • Fluency in English.
  • Experience working on USAID-funded projects.
  • Experience as a trainer, committed to capacity-building approaches.
  • Experience with CDCS development and portfolio reviews.
  • Experience in the development of knowledge management systems.
  • Experience in creating communication and learning products.
  • Recognized subject matter experience in USAID’s approach to collaborating, learning, and adapting, with strong people skills.
  • Technical experience in one or more thematic sectors (such as health, democracy and governance, education, civil society strengthening, environment, etc.) is a strong plus.

 

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

 

How to Apply:

All candidates should apply online at the link below.

 

Opens the employer’s application pageApply Now →

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Related Jobs

32 No Experience Jobs – Graduate Internship Program – GRIP – FY27 – World Vision Uganda
Accounting Jobs in Uganda, Agriculture Jobs in Uganda
Conservation Law Enforcement Advisor Jobs – Wildlife Conservation Society (WCS)
Law Jobs In Uganda, Management Jobs in Uganda
Knowledge Management WBG Africa Fellowship Program Jobs – World Bank
Fresh Graduate Jobs in Uganda, Monitoring and Evaluation Jobs in Uganda
Driver Jobs – World Vision Uganda
NGO - Non-Government Organisations Jobs in Uganda, Transport and Driver Jobs in Uganda
Teller (Several No Experience Customer Service Jobs) – Finance Trust Bank
Banking Jobs in Uganda, Customer Service Jobs
Field Project Coordinator Jobs – Literacy and Adult Basic Education
Education Jobs in Uganda, NGO - Non-Government Organisations Jobs in Uganda

More: Bixal

No Experience Front Desk Administrative Assistant Job Opportunities – Bixal
Administration Jobs in Uganda, Business Administration Jobs in Uganda
Fresher Procurement Officer NGO Jobs – Bixal
Business Administration Jobs in Uganda, Customer Service Jobs
Procurement Assistant (Fresher USAID Project Jobs) – Bixal
Business Administration Jobs in Uganda, Customer Service Jobs
Transport & Logistics Assistant NGO Jobs – Bixal
Customer Service Jobs, NGO - Non-Government Organisations Jobs in Uganda
USAID Project Jobs – Graphics and Multimedia Associate – Bixal
Communications Jobs in Uganda, NGO - Non-Government Organisations Jobs in Uganda
See all Bixal jobs →