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Job Title:   Manager – Devices – Home Broadband

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Marketing and Customer Value Management

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:   The Manager – Devices – Home Broadband will manage and report on the device lifecycle for home broadband business in line with industry standards and best practice.

Key Duties and Responsibilities:

• Manage device specifications, customizations, testing and onboarding process, including the introduction of new device features on the network
• Manage Device orders end-to-end including ensuring all necessary documentations and certifications are secured,
• In conjunction with our Device partners and procurement, ensure availability of a wide range of devices and adequate stock levels at all touch points
• Development of consumer and retail/channel value propositions for devices
• Identify and evaluate new devices to meet customers demand and develop initial business cases to support new device requirements. Source insights from channel & segments profitability and BI to ensure proper creation & feasibility of offer creation – continuously assess product potential and profitability.
• Strategic Partnerships with Original Equipment/Device Manufacturers (OEMs/ODMs) to drive device market share
• Lead device launches and relevant special projects in coordination with the internal teams.
• Drive reverse logistics project including Device upgrades, Device Trade-in, Buy Back, Device Leasing, Device Refurbishment and Device Reuse.
• Manage the reports and progress of the devices launched and provide the insight for devices
• Assist in achieving broadband penetration targets across different customer segments to increase ARPU, acquire new customers, and retain existing customers.
• Monitor and evaluate market trends and provide competitive insight and bring development ideas/concept papers to the relevant stakeholders to generate positive revenue and differentiate device offerings.
• Review device performance (along all defined criteria) and provide senior management with response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses.
• Report (device reporting and tracking) on a monthly basis to management relating to progress made vs. target.

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda Manager – Devices – Home Broadband job must hold a bachelors in marketing, Economics, or related qualification
• Project, customer and stakeholder management skills
• Business Intelligence and Data Analytic skills
• Report writing skills (MS Powerpoint, MS Word, MS Excel)
• At least five years of experience
• At least 2 years in a supervisory/management role in Telecoms marketing and/or Sales
• At least 2 years experience in managing projects
• Proven experience in driving Home Broadband market development.
• Experience in device specification development, device supply, retail/sales, support, channel development and problem management
• Proven experience in customer management, market research, marketing strategy execution, and performance tracking
• A good understanding of systems, networks and mobile telecoms, mobile applications and mobile devices
• Vendor or contractor management skills
• Flexibility and Agility in regards to working hours
• Planning and organizational skills
• Communication/reporting skills (verbal and written)

NB: Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

Click Here

Deadline: 27^th November 2023

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