Fresher Customer Service Job Opportunities – Reservation & Ticketing Agents – Uganda National Airlines Company Limited

Job Title:   Reservation & Ticketing Agent (Fresher Customer Service Job Opportunities)

Organisation: Uganda National Airlines Company Limited

Duty Station: Entebbe, Uganda

About US:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.

Key Duties and Responsibilities:

• Make and confirm reservations for passengers.
• Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
• Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
• Assist passengers with complaints and other concerns.
• Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
• Advise passengers on changes in flight schedules, cancellations or confirm reservations.
• Maintain inventory of available passenger space on flights.
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Ensure that the sales report is closed on time.
• Promote Uganda Airlines product to generate revenue.
• Record and process reservations made by phone / fax / e-mail, action telex messages and authorities.
• Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
• Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost and time barred tickets.
• Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
• Assist respond to any emergency or a major operational disruption affecting the Airlines operations
• Other duties and responsibilities as requested by Management.

Qualifications, Skills and Experience:

• The applicant for the Uganda Airlines job must hold a Certificate in IATA and Diploma in sales and marketing will be of added advantage.
• Two years of work experience will be added advantage.
• Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
• Good communication and intrapersonal skills
• High level of computer proficiency
• A sound understanding of mathematics and world geography.
• Customer-focused and hospitable.
• Integrity and Resilience
• Team player & Proactive/results-orientated.
• Warm, friendly, Self-motivated, pleasant & presentable.

How to Apply:

All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.

Opens the employer’s application pageApply Now →

Deadline: 28^th August 2023

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline