Job Title: Fraud Investigator
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About US:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: The Fraud Investigator will ensure timely closure of all assigned field investigations and timely reporting of findings.
Key Duties and Responsibilities:
- Liaise with the different Departments to identify fraudulent cases and follow them up.
- Take lead in the recovery of defaults related to fraud.
- Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties / brought to book.
- Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud.
- Train different departments on how to combat / mitigate fraud.
- Investigate and recover all missing/stolen/lost devices from Field
- Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
- Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager
- Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud.
- Work hand in hand with the data analyst to support desktop analysis of cases. 11. Any other duties assigned by the supervisor.
- Investigate fraud cases as per field plan and accomplish within the stipulated time at minimal cost
- Provide investigation reports for special cases as requested by business
- Provide guidance on the best way forward against offenders depending on evidence collection and
- Liaise with police where necessary on recovery efforts against defaulters
- Liaise with relevant partners for quick access to tracking information to assist in recovery for
- Ensure all none paying customers are identified in the area in which you are operating and ensure recovery of devices all such devices
- Deliver on operational excellence sport checks for every touch point in your jurisdiction.
- Maintain cardinal relations with police for purposes of managing high level incidents and cost of investigation.
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Qualifications, Skills and Experience:
- Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
- Knowledgeable in identifying indicators of fraud through data translations and investigations findings.
- X-police service person with a clear understanding and experience in managing criminal and other case cycles
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
- High level of honesty and integrity
- A positive, learning-oriented attitude and capacity for self-empowerment
- Basic information on police procedures is a bonus.
- Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative method
- Understanding of other computer applications as Power point , excel is a must
- High degree of self-belief
- Able to meet investigations times.
- Must be a competent driver
How to Apply:
All candidates should apply online at the link below.
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