Fraud Investigator Careers – M-KOPA

Job Title:    Fraud Investigator

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:  The Fraud Investigator will ensure timely closure of all assigned field investigations and timely reporting of findings.

Key Duties and Responsibilities:

• Liaise with the different Departments to identify fraudulent cases and follow them up.
• Take lead in the recovery of defaults related to fraud.
• Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties / brought to book.
• Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud.
• Train different departments on how to combat / mitigate fraud.
• Investigate and recover all missing/stolen/lost devices from Field
• Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
• Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager
• Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud.
• Work hand in hand with the data analyst to support desktop analysis of cases. 11. Any other duties assigned by the supervisor.
• Investigate fraud cases as per field plan and accomplish within the stipulated time at minimal cost
• Provide investigation reports for special cases as requested by business
• Provide guidance on the best way forward against offenders depending on evidence collection and
• Liaise with police where necessary on recovery efforts against defaulters
• Liaise with relevant partners for quick access to tracking information to assist in recovery for
• Ensure all none paying customers are identified in the area in which you are operating and ensure recovery of devices all such devices
• Deliver on operational excellence sport checks for every touch point in your jurisdiction.
• Maintain cardinal relations with police for purposes of managing high level incidents and cost of investigation.

Qualifications, Skills and Experience:

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Knowledgeable in identifying indicators of fraud through data translations and investigations findings.
• X-police service person with a clear understanding and experience in managing criminal and other case cycles
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
• High level of honesty and integrity
• A positive, learning-oriented attitude and capacity for self-empowerment
• Basic information on police procedures is a bonus.
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative method
• Understanding of other computer applications as Power point , excel is a must
• High degree of self-belief
• Able to meet investigations times.
• Must be a competent driver

How to Apply:

All candidates should apply online at the link below.

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