Job Title: Claims Assessor and Services Clerk
Organisation: aYo Insurance Brokers
Duty Station: Kampala, Uganda
Reports to: Claim & Servicing Supervisor
About US:
aYo uses technology, analytics, mobile and digital channels to make life and hospital insurance accessible and easy to use across the African continent. It is a subsidiary of MTN Group and is currently operating in Uganda, Ghana, Zambia, South Africa, Cameroon and Nigeria.
Job Summary: The Claims Assessor and Services Clerk will investigate and vet claims
Key Duties and Responsibilities:
- Manage and monitor customer claims records
- Work hand in hand with other team members to offer the best customer experience to the customers
- Handle all customer queries telephonically and in writing
- Assess and recommend the payment for claims.
- Monitor and manage the adherence to the company service level agreements for customer experience;
- Investigate client queries within the agreed service level agreement and ensure that the client receives timeous feedback;
- Analyze and recommend ways to always improve the customer experience and the claims process
- Escalate client queries to the relevant department or stakeholder;
- Provide accurate information and advice to the clients and stakeholders in order to ensure that the client receives the appropriate after sale services;
- Make recommendations to improve client service and ensure fair treatment of clients within area of responsibility;
- And to take on extra responsibilities and duties as required and shared by Line Manager
(adsbygoogle = window.adsbygoogle || []).push({});
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree
- Certificate in nursing is of an added advantage
- Three years of experience in clinical nursing
- Qualification in insurance (COP, CII)
- Understanding of the claims & servicing process
- Ability to speak at least 2 additional languages other than English
- Able to multi task.
- Drive for results.
- Leads Change and Innovation;
- Interpersonal skills
How to Apply:
All qualified applicants should submit their application letter, detailed CVs and academic documents via email to [email protected] and copy [email protected]
Deadline: 18th October 2022
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline