Claims Assessor and Services Clerk Jobs – aYo Insurance Brokers

Job Title:    Claims Assessor and Services Clerk

Organisation: aYo Insurance Brokers

Duty Station:  Kampala, Uganda

Reports to: Claim & Servicing Supervisor

About US:

aYo uses technology, analytics, mobile and digital channels to make life and hospital insurance accessible and easy to use across the African continent. It is a subsidiary of MTN Group and is currently operating in Uganda, Ghana, Zambia, South Africa, Cameroon and Nigeria.

Job Summary:  The Claims Assessor and Services Clerk will investigate and vet claims

Key Duties and Responsibilities:  

• Manage and monitor customer claims records
• Work hand in hand with other team members to offer the best customer experience to the customers
• Handle all customer queries telephonically and in writing
• Assess and recommend the payment for claims.
• Monitor and manage the adherence to the company service level agreements for customer experience;
• Investigate client queries within the agreed service level agreement and ensure that the client receives timeous feedback;
• Analyze and recommend ways to always improve the customer experience and the claims process
• Escalate client queries to the relevant department or stakeholder;
• Provide accurate information and advice to the clients and stakeholders in order to ensure that the client receives the appropriate after sale services;
• Make recommendations to improve client service and ensure fair treatment of clients within area of responsibility;
• And to take on extra responsibilities and duties as required and shared by Line Manager

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree
• Certificate in nursing is of an added advantage
• Three years of experience in clinical nursing
• Qualification in insurance (COP, CII)
• Understanding of the claims & servicing process
• Ability to speak at least 2 additional languages other than English
• Able to multi task.
• Drive for results.
• Leads Change and Innovation;
• Interpersonal skills

How to Apply:

All qualified applicants should submit their application letter, detailed CVs and academic documents via email to This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at aYo Uganda → and copy mariam.nakayima@ayo4u.com

Deadline: 18^th October 2022

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