Job Title: Help Desk Assistant
Organisation: Hunger Fighters Uganda
Duty Station:
Uganda
Reports to: Administrative
Assistant
About US:
Hunger Fighters Uganda, is
WFP Cooperating Partners for General Food Assistance in Nakivale/Oruchinga and
Kyangwali Refugee settlements.
Key Duties and Responsibilities:
· Be the first point of contact for all office clients
and escalate concerns at a complex nature to the immediate supervisor for
advice and guidance.
· Ensure all relevant information is in order to
prioritize and resolve request is obtained and evaluated.
· Log, monitor and resolve routine client complaints,
escalate to the immediate supervisor.
· Organize client’s feedback; raise any issues or
concerns with the immediate supervisor.
· Ensure events, requirements are carried out by
relevant team where required.
· Run reports and analyze help desk data as required.
· Manage day to
day administration and filling as required.
· Participate in the performance development review
(PDR) process as arranged by relevant authorities
· Actively support equality
Qualifications, Skills and Experience:
· The ideal applicant must hold a High school Diploma or
relevant qualification with two years proven experience in a similar role.
· Good understanding of office administration and basic
bookkeeping practices.
· Superb written and verbal communication skill.
· Excellent Organizational and multi-tasking abilities.
· Strong knowledge of MS office programs/Excel
How to Apply:
All Applications should be
addressed to
The Head of Human Resource, Hunger Fighters Uganda,
P.O Box, 28175, Kampala
Hand delivered to Hunger Fighters Uganda
Mbarara Field Office at Nkokonjeru or /Head Office located Hoima Road, about
200metres Off the Kampala Northern bypass, Next to Africa Oil Station.
Note: HFU offers equal
opportunities to both women and men
Deadline: 23rd December 2019 at 17:00pm
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