No Experience Help Desk Assistant Job Opportunities – Hunger Fighters Uganda

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Job Title:            Help Desk Assistant

Organisation:  Hunger Fighters Uganda

Duty Station:
Uganda

Reports to: Administrative
Assistant

About US:

Hunger Fighters Uganda, is
WFP Cooperating Partners for General Food Assistance in Nakivale/Oruchinga and
Kyangwali Refugee settlements.

Key Duties and Responsibilities: 

·       Be the first point of contact for all office clients
and escalate concerns at a complex nature to the immediate supervisor for
advice and guidance.

·       Ensure all relevant information is in order to
prioritize and resolve request is obtained and evaluated.

·       Log, monitor and resolve routine client complaints,
escalate to the immediate supervisor.

·       Organize client’s feedback; raise any issues or
concerns with the immediate supervisor.

·       Ensure events, requirements are carried out by
relevant team where required.

·       Run reports and analyze help desk data as required.

·        Manage day to
day administration and filling as required.

·       Participate in the performance development review
(PDR) process as arranged by relevant authorities

·       Actively support equality

Qualifications, Skills and Experience:

·       The ideal applicant must hold a High school Diploma or
relevant qualification with two years proven experience in a similar role.

·       Good understanding of office administration and basic
bookkeeping practices.

·       Superb written and verbal communication skill.

·       Excellent Organizational and multi-tasking abilities.

·       Strong knowledge of MS office programs/Excel

How to Apply:

All Applications should be
addressed to

 The Head of Human Resource, Hunger Fighters Uganda,
P.O Box, 28175, Kampala

 Hand delivered to Hunger Fighters Uganda
Mbarara Field Office at Nkokonjeru or /Head Office located Hoima Road, about
200metres Off the Kampala Northern bypass, Next to Africa Oil Station.

Note: HFU offers equal
opportunities to both women and men

Deadline: 23rd December 2019 at 17:00pm

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