Fresher Customer Care Jobs – Service Center Support Officer – M-KOPA

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Job Title:    Service Center Support Officer (Fresher Customer Care Jobs)

Organisation: M-KOPA

Duty Station: Kampala, Uganda

 

About the Company:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

 

Job Summary:   Join us as a Service Center Support Officer today and be at the forefront of delivering exceptional service and support within our company!

If you’re ready to contribute your skills and join a team where your efforts truly make a difference, step into the role of Service Center Support Officer today!

 

Key Duties and Responsibilities:

  • Stock Allocation/Reallocation: Allocate and reallocate stock in the system as per requests received via email, ensuring that the process adheres to established service-level agreements.
  • Stock Tracking: Update the stock in transit tracker upon the receipt of stock in the system to maintain real-time visibility into stock movement.
  • Serial Mismatch Handling: Address and resolve serial mismatches that occur in the system, ensuring that stock records are accurate and discrepancies are promptly resolved.
  • Stock Reconciliation: Conduct daily opening stock reconciliations and end-of-month reconciliations for all Mkopa outlets, ensuring that stock levels are accurately reflected on the system.
  • Stock allocation/reallocations on system: System allocation of stock from one Direct Sales Representative to another following the requests shared on email.
  • Team Support: Collaborate effectively with team members to meet and exceed service-level agreements in a fast-paced environment. Provide support and assistance to colleagues as needed.
  • Process Adherence: Strictly adhere to established policies and procedures, such as the min-max policy and ID verifications, during stock reallocation. Ensure that all stock is received and all related tickets are resolved comprehensively. Maintain and update stock reconciliation trackers to ensure data accuracy.




Qualifications, Skills and Experience:

  • At least 1 years of experience in customer care or sales, preferably in a phone-selling company
  • Bachelor or diploma degree in any related field

You might be a good fit if:

  • You have the ability to work effectively in a fast-paced environment and as part of a team
  • You are an agent of change
  • You have a strong attention to detail

 

 

How to Apply:

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!

 

Click Here

 

Deadline: 29th August 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-08-15T11:03
Valid Through 2024-08-30T00:00
Employment Type FULL_TIME
Hiring Organization M-KOPA
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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