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Job Title:  Relationship Manager

Organisation: DFCU Bank

Duty Station: Kampala, Uganda

Reports to: Sector Head

About the Company:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Purpose: Reporting to the Sector Head, the Relationship Manager will be responsible for managing corporate relationships within business segments through origination in line with targets and expectations.  The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and growth of the business through a deeper understanding of the client’s business and operations to enable the bank to grow its share of wallet by meeting the clients’ business needs.

Key Duties and Responsibilities:

• Provide superior relationship management. Customer retention, loyalty, preference & devotion to corporate Relationships.
• Work with SRMs or segment heads to upskill understanding of market, sales and product understanding.
• Sell bank products to corporate customers including Multinationals, Large Corporates, Development organizations, Government and other parastatals enhance growth in customer numbers and achieve overall financial targets.
• Provide superior relationship management. Customer retention, loyalty, preference & devotion to corporate Relationships.
• Work with SRMs or segment heads to upskill understanding of market, sales and product understanding.
• Sell bank products to corporate customers including Multinationals, Large Corporates, Development organizations, Government and other parastatals enhance growth in customer numbers and achieve overall financial targets.
• Analyze and compare our product offer, service, pricing and financial performance against competition, and give feedback from market-market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
• Identify new or additional business openings in the market-Research and information gathering.
• Improve relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim of exceeding their expectations.
• Cross selling and retention of borrowing vs. Non–borrowing clients in Branches to maintain a clean & updated database.
• Addressing/resolving corporate customer complaints and providing feedback promptly.

Qualifications, Skills and Experience:

• University graduate (Hons)
• Five years of experience in banking of which 2-3 should be in relationship management & sales.
• Skills in Sales, Credit & Relationship Management will be an added advantage.
• Track record in sales management.
• Computer knowledge especially spreadsheet, word & PowerPoint.
• Relevant business experience and acumen.
• Outgoing, self-motivated and a good team player able to work under minimum supervision- Self-drive and initiative.
• Excellent communication, interpersonal and negotiation skills.
• A self-starter who is oriented and able to meet deadlines.
• Full of energy and enthusiasm.
• Excellent relationship management skills.

How to Apply:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:

Vacanciesbank@dfcugroup.com

Deadline: 2nd August  2024.

NB: Only shortlisted candidates will be contacted. Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.

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