The Ugandan Jobline

Job Title:  Customer Service Advisor – Call Centre (2 Fresher Jobs)

Organisation: Finance Trust Bank (FTB)

Duty Station: Kampala, Uganda

Reports to: Manager Customer Service

About Organisation:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11^th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Customer Service Advisor – Call Centre will answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.

Key Duties and Responsibilities:

• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.

Qualifications, Skills and Experience:

• A minimum diploma from a recognized institution
• A university degree is an added advantage
• Past experience in call, Centre work environment is a requirement.
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training an added advantage
• Fluency in both spoken and written English is a MUST
• Fluency in more languages is an added advantage
• Excellent communication and interpersonal skills
• Excellent social media management skills is a MUST
• Problem analysis and problem-solving skills
• Good time management and consciousness
• Good organizational skills
• Good listening skills
• Professional and Smart in appearance
• Ability to work under pressure and with little supervision

NB: The position carries an attractive salary and benefits package.

How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Deadline: 31st July 2024

NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312222600 or 0414 341275 ONLY.

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