The Ugandan Jobline

Job Title:  Manager Branch Operations & Support

Organisation: Finance Trust Bank (FTB)

Duty Station: Kampala, Uganda

Reports to: Head of Operations

About Organisation:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11^th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Manager Branch Operations & Support is accountable for the smooth running of all the central operations of the Bank. The role is accountable for ensuring that necessary controls are implemented while delivering an efficient service across all the Bank’s operations.

Key Duties and Responsibilities:

• Ensuring that Branches meet their set targets in Assets, Liabilities and value-added services.
• Supervise branch operations in liaison with regional managers in terms of tools of trade, staffing, internal controls, policies and procedures
• Follow up Audit, Compliance and regulatory compliancy findings raised to ensure that there are no repeat findings
• Conduct regular trainings to branch, regional managers and head office department staff in identified gaps
• Review and recommend policy changes regularly to the head of banking operations.
• Make regular branch visits to branches to close outstanding issues and advise management on next step
• Submit regular reports to the supervisor
• Timely response to staff and customer service needs in the branches and at the head office
• Any other duties assigned from time to time by the supervisor

Qualifications, Skills and Experience:

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• At least 5 years’ experience in the financial services industry (at least management level).
• Knowledge of regulatory framework of the Banking industry
• Knowledge of operating systems, database systems and system integration
• Knowledge of inter-Bank clearing, funds transfer processes and SWIFT systems
• Strong exposure to Banking technology solutions and understanding of Banking
• Proven track record in the effective implementation of projects and change management operations
• Experience in business continuity management and the development of business recovery plans.

NB: The position carries an attractive salary and benefits package.

How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Deadline: 31st July 2024

NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312222600 or 0414 341275 ONLY.

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