The Ugandan Jobline

Job Title:   IT Support Lead

Organisation: Women in Technology Uganda (WITU)

Duty Station:  Kampala, Uganda

About Organisation:

Founded in 2014, Women in Technology Uganda (WITU) is a non-profit started by women for women. The goal of the organization is to transform the lives of women and girls from underserved communities into successful technologists and entrepreneurs. We achieve this through carefully working with communities and their people to bring lasting change.

Job Summary: The IT Support Lead will lead the design, implementation, and operation of M&E systems from project initiation to closeout. She/he will oversee the monitoring, evaluation, analytics, and reporting of performance and results, providing regular project reports

Key Duties and Responsibilities:

AI-Enabled Job Platform Management

• Oversee the implementation, maintenance, and optimization of the AI-enabled job matching platform
• Collaborate with AI specialists to refine and improve the platform’s algorithms and functionality

Digital Skills Training Support

• Ensure data security and privacy compliance for the platform
• Provide technical support for digital skills training sessions, including setup and troubleshooting of training equipment
• Develop and maintain training materials related to IT and digital skills
• Assist in curriculum development for technical aspects of the digital skills training program

IT Infrastructure Management

• Manage and maintain the organization’s IT infrastructure, including networks, servers, and hardware
• Implement IT security measures and ensure compliance with data protection regulations

Technical Support

• Develop and maintain IT policies and procedures
• Provide prompt and effective technical support to staff and program participants
• Manage the IT helpdesk and resolve technical issues in a timely manner
• Train staff on new technologies and IT best practices
• System Integration and Development
• Integrate various IT systems and tools used in the program
• Identify and implement new technologies to improve program efficiency and effectiveness
• Collaborate with external vendors and service providers for IT solutions

Data Management and Analysis

• Oversee the collection, storage, and management of program data
• Assist in data analysis and reporting, particularly for the AI-enabled job platform
• Ensure data integrity and implement data backup and recovery procedures
• Innovation and Continuous Improvement
• Stay updated on emerging technologies relevant to job matching and digital skills training
• Propose and implement innovative IT solutions to enhance program delivery
• Continuously assess and improve IT systems and processes

Qualifications, Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Five years of experience in IT management and support, preferably in an educational or workforce development setting
• Strong understanding of AI and machine learning technologies, particularly in job matching applications
• Experience with database management, web technologies, and networking
• Familiarity with digital skills training and e-learning platforms
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Experience in project management and team leadership
• Certifications in relevant IT fields (e.g., ITIL, CompTIA, Microsoft, Cisco) are a plus
• Extensive knowledge of IT infrastructure management and support
• Strong understanding of AI and machine learning technologies, especially in job matching applications
• Proficiency in database management systems and SQL
• Experience with web technologies and cloud computing platforms
• Advanced troubleshooting and problem-solving skills
• Expertise in network administration and security protocols
• Familiarity with e-learning platforms and digital skills training methodologies
• Strong project management and team leadership abilities
• Excellent communication skills, both written and verbal
• Ability to explain complex technical concepts to non-technical audiences
• Proactive approach to identifying and implementing innovative IT solutions
• Adaptability to rapidly changing technology landscapes
• Strong analytical and data interpretation skills
• Ability to work effectively under pressure and manage multiple priorities
• Customer service-oriented mindset in providing IT support
• Commitment to continuous learning and staying updated on emerging technologies
• Collaborative approach to working with diverse teams and stakeholders

How to Apply:




All candidates should apply online at the link below.

Click Here

Deadline: 15th July 2024

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