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Job Title:  Projects Quality Controller (Call Centre Jobs)   

Organisation: Exquisite Solution Limited

Job Location:  Namanve, Uganda

About Organisation:

Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client.

Job Summary:  We are looking for a Projects Quality Controller to manage teams of call center Agents and Call center KPIs.

Key Duties and Responsibilities:

• Call listening and giving feedback to Agents on how they can improve.
• Ongoing coaching and development of your team
• Taking call escalations and looking out over your team for when an Agent may need help.

Qualifications, Skills and Experience:

• Three years of experience working as a contact center representative. 2 years management experience in a contact center environment.
• At least 2 years’ experience working with a BPO company is an added advantage.

How to Apply:

All suitably qualified and interested candidates should send their updated CVs via Email to: talent@exquisitesolution.com stating the Job Title as the subject.

Deadline: 14th June 2024

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