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Job Title:   Chief Distribution Officer

Organisation: Jubilee Health Insurance Company of Uganda Limited (JHICU)

Duty Station:  Kampala, Uganda

Reports to: Chief Executive Officer

About US:

Jubilee Health Insurance Company of Uganda Limited (JHICU) is the number 1 insurance provider in Uganda.  We boost of over 80 years of service provision all over East Africa.

Job Summary:  The Chief Distribution Officer is responsible for overseeing and managing the health business distribution division, ensuring the efficient and effective delivery of services, driving business growth, and ensuring compliance with industry regulations and standards. The job holder is also responsible for:

• Supporting the CEO in the development of the departmental strategy with supporting budgets and business plans.
• Develop and execute strategies to drive business growth within the Health Sector (Corporate Business, Agency, Bancassurance, and alternative channels).
• Oversee the financial performance of the Corporate, Agency, Bancassurance and alternative channels workstreams, including budgeting, forecasting, and financial analysis.
• Develop and execute a comprehensive roadmap for the department, aligned with the organization’s goals and market trends.

Key Duties and Responsibilities:

Strategic

• Provide leadership in the development of the department’s continuous evaluation of short and long-term strategic financial objectives with supporting financial analysis and evaluation.
• Develop and execute comprehensive business development strategies to drive revenue growth and market expansion. Implement strategies to enhance client retention and satisfaction, including regular client engagement and relationship management.
• Provide leadership and coordination of the department’s budget process and ensuring the budgets are financially reasonable and reflect the strategic initiatives of the Company.
• Identify and evaluate potential strategic partnerships, alliances, and joint ventures to expand the company’s capabilities and reach.
• Foster relationships with key stakeholders, industry associations, and influential networks to enhance the company’s visibility and reputation.
• Monitor portfolio performance, asset allocation, and risk exposure on an ongoing basis.

Business Growth & Development

• Identify and assess new business opportunities within the Corporate, Agency, Bancassurance and alternative channels workstreams. Develop and execute the company’s distribution strategy, aligning it with overall business goals and market trends. Identify growth opportunities and expansion areas for corporate, agency, alternative channels, unit linked and bancassurance.
• Conduct market research and analysis to identify target markets, customer segments, and competitive landscape.
• Collaborate with the business development team to implement sales and marketing initiatives to attract new clients and increase market share.
• Lead efforts to acquire new clients by building and maintaining a strong pipeline of prospects.
• Conduct client presentations, negotiations, and contract discussions to secure new business.
• Develop and maintain relationships with key decision-makers and influencers in target organizations.
• Collaborate with internal stakeholders to assess partnership opportunities and negotiate favourable terms.
• Develop and manage strategic partnerships to drive mutual business growth and leverage complementary resources.
• Collaborate with internal teams to conceptualize, design, and launch innovative solutions that meet client demands.
• Conduct market testing and gather feedback to refine and improve products and services.
• Monitor industry trends, regulatory changes, and competitive activities to identify business opportunities and risks.
• Conduct regular competitive analysis to benchmark the organization’s offerings and positioning.
• Provide strategic insights and recommendations based on market intelligence to drive informed decision-making.
• Collaborate with internal teams to ensure alignment of business growth initiatives with operational capabilities.
• Represent the organization at industry events, conferences, and seminars to build networks and identify potential partnerships.

Operations

• Oversee the management of various distribution channels, including corporate, agency, bancassurance, and alternative channels such as online platforms and partnerships.
• Collaborate with channel leaders to ensure consistent performance and alignment with strategic objectives.
• Foster and maintain strong relationships with bank partners for successful bancassurance distribution.
• Collaborate with banks to design and implement joint sales and marketing initiatives.
• Evaluate partnerships, technology solutions, and digital platforms to enhance customer engagement.
• Design and oversee comprehensive training programs for agency personnel to enhance their product knowledge, sales skills, and customer service capabilities.
• Monitor the effectiveness of training programs and provide ongoing support to agents.
• Ensure the efficient and compliant operation of all processes and procedures within the corporate, agency, bancassurance, and alternative channels workstreams.
• Monitor and enforce adherence to industry regulations, internal policies, and quality standards.
• Identify opportunities for process improvement, automation, and digitization to enhance operational efficiency and service delivery.
• Oversee the implementation of risk management and control measures to mitigate operational risks.
• Champion a customer-centric approach, ensuring the delivery of superior services and client satisfaction.
• Establish and maintain strong relationships with key clients, addressing their needs, and proactively identifying opportunities to enhance their experience.
• Monitor client feedback, analyze trends, and implement measures to improve service quality and exceed client expectations.
• Oversee the business development team to identify cross-selling and upselling opportunities within the existing client base.
• Ensure financial goals and targets are met, and profitability is maximized.
• Collaborate with the accounting team to ensure accurate financial reporting and compliance with financial regulations.

Jubilee Health Brand

• Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Corporate Governance

• Compliance: Stay updated on insurance related, industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Uganda, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership and People

• Oversee the management of various distribution channels, including Corporate, agency, bancassurance, and alternative channels such as online platforms and partnerships.
• Collaborate with channel leaders to ensure consistent performance and alignment with strategic objectives.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Provide leadership to the team and build know-how and knowledge sharing to create efficiencies and synergies.
• Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
• Building the team and ensure adequate succession planning throughout the organization.
• Ensure adequate recruitment and development of staff so that the Health Company and your functions have appropriately qualified and experienced staff. Provide annual and half year performance evaluations to your teams agree and monitor areas for improvement.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to financial reporting and industry trends.

Qualifications, Skills and Experience:

• Master’s degree in finance, Business Administration, Strategy, or any other related course
• Bachelor’s degree in Finance/Business Related fields
• Insurance Related Papers
• Minimum of 10 years of experience within the Health Insurance Business
• Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.
• Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.
• Experience in financial planning, budgeting, forecasting, financial analysis, and financial reporting within the insurance industry.
• Experience in building high-performing teams, fostering a culture of collaboration, and providing guidance and mentorship to finance professionals.

Key Competencies:

• Strong knowledge and understanding of the health insurance industry is essential.
• Deep understanding of health insurance products, actuarial principles, underwriting processes, risk management, and regulatory compliance specific to health insurance.
• Dynamic and strategically minded individual with a passion for performance, team play and achievement in a competitive and dynamic environment.
• Excellent interpersonal, negotiation and conflict management skills; and
• Excellent communication and stakeholder management skills.
• Strong risk management and assessment skills
• Demonstrated record of revenue and profit growth and new business development experience.
• Excellent leadership skills particularly in strategy formulation and execution.
• Highly innovative, performance and results driven coupled with good business acumen.

How to Apply:

If you are qualified and seeking an exciting new challenge, please apply via jhicu-recruitment@jubileeuganda.com quoting the position in the subject line

Deadline: 4th June, 2024 by 5:00pm

NB: Only shortlisted candidates will be contacted.

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