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Job Title:  Data Analyst (No Experience Jobs)

Organisation: 3D Services Limited

Duty Station: Kampala, Uganda

Salary: UGX 750,000 /=

Reports to: System Analyst

About US:

Since 2010, 3D Services Ltd has excelled in the telematics industry, specializing in tracking people, vehicles, and goods in transit. Our expertise spans car tracking, fleet management, fuel monitoring, and field staff surveillance, offering comprehensive solutions for individuals, companies, and organizations operating fleets. Leveraging cutting-edge technology sourced from Africa, Europe, the Americas, and Asia, we design and integrate innovative solutions tailored to meet diverse needs. With a focus on customer satisfaction, we proudly serve numerous clients in Uganda and Kenya, delivering reliable telematics solutions for optimized operations and enhanced security.

Key Duties and Responsibilities:

Data Mining

• Acquiring raw data from tracking systems.
• Interacting with clients to verify report needs.

Data Analysis

• Inspecting and identifying data errors.
• Transforming data.
• Operate a 24/7 help desk ticketing system, logging all customer issues.
• Modelling tables, roots, graphs and trends.
• Cleaning and correcting errors.

Customer Service

• Proactively check that all fault alerts are up to date and customers are receiving them.
• Make a fault-alerting schedule. Set spot checks. Schedule updates & test monthly.
• Geo-fence all border districts and create entry alerts, Schedule border district entry alerts.
• Save & geo-fence POIs of client site in wiatag accounts, for CSO directions, to reduce MTTR.
• Schedule preventive maintenance for customers with FLS & Dashcam.
• Test Email/SMS/ WA alerts once a month, to ensure they work.

Report Presentation.

• Data visualisation.
• Making reports in word, Power point and excel, power -BI
• Prepare analysed report

Reporting System Errors.

• Analysing the last valid point for all fleet on the tracking systems.
• Prepare Monthly Data analyst report.
• Fuel reporting
• Checking that units and sensors are constantly reporting in real time.

Other responsibilities

• Manage and enforce company customer service policy.
• Enforce Incident Management Process and Problem Management Process
• Managing driver database
• Routine Odometer synchronization
• Analysing fuel drops.
• KYC – Know Your Customer to understand their needs so to customize client account appropriately.
• After Sales Services & Customer Service.
• Repeat Sales, Upsells & Cross sells.
• User Training & Troubleshooting
• Any other duties as assigned to you by the supervisor and or top Management

 




Qualifications, Skills and Experience:

• Degree in Transport and Logistics Management
• Degree in Statistics
• Bachelor Science in any discipline
• Quantitative Economics
• 0– 2 year of experience
• Age: 25 – 32 years
• Tech Savy personnel with sales oriented mentality.
• Technology Skills
• Programming languages such as Python, SQL, and R
• Data mining
• Advance Microsoft Excel
• Knowledge of data visualization tools
• Google Analytics
• Data Analytics
• Knowledge of artificial intelligence for analytics
• Power -BI
• Data modeling
• Extraction, transformation, and loading

Skills

• Math (statistics and probability)
• Logic and analysis.
• Problem solving and troubleshooting.
• Pattern and trend identification.
• Data mining and data QA.
• Microsoft Excel.
• Good communication Skills
• Good attitude
• Good customer care
• Attention to Detail

How to Apply:

All suitably qualified and interested candidates should send their updated CVs and academic documents in one pdf to sam@3dservices.co.ug

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