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Fresher Front Desk Representative Jobs – Mutanda Lake Resort
Job Title: Front Desk Representative (Fresher Jobs)
Organisation: Mutanda Lake Resort
Duty Station: Kisoro, Uganda
About US:
Mutanda Lake Resort offers comfortable accommodation combined with the most beautiful views on planet earth. Perched on a Lake Mutanda peninsula in the shadow of the Virunga Mountains, the resort offers comfortable accommodation combined with the most beautiful views on planet earth. It is a perfect base for gorilla trackers, lake loungers, volcano hikers and bird lovers as well as those looking for a mystical place in nature.
Job Summary: Mutanda Lake Resort is looking for Front Desk Representative to undertake receptionist and reservations duties in our office. You will assist with reservations and be the first point of contact for the guests at the resort. You will greet and check in guests, answer phones, respond to emails, as well as other clerical duties. The ideal candidate will have a friendly and easy-going personality, whilst also being very perceptive and disciplined. You should be able to give accurate information and deal with complaints. A customer-oriented approach is essential.
Your goal should be to make our guests and visitors feel comfortable and valued while on our premises.
Key Duties and Responsibilities:
- Greet and welcome guests, give them a short briefing, and check them inefficiently.
- Answer questions and address complaints.
- Answer all incoming calls and provide the information requested.
- Professionally respond to emails in a timely manner (requests and reservations).
- Keep updated records and files.
- Take on other duties as assigned.
Qualifications, Skills and Experience:
- Proven experience as a front desk representative, agent, or relevant position.
- Knowledge of office management and basic bookkeeping.
- Proficient in English (both oral and written).
- Excellent knowledge of MS Office (especially Excel and Word).
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service oriented.
- Must be focused and pay attention to details.
How to Apply:
All candidate should send their updated CVs via Email to: info@mutandalakeresort.com
Deadline: 28th May 2024
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