The Ugandan Jobline

Job Title:  Head Card & Payments   

Organisation: DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Chief Business Solutions & Marketing Officer

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:  Reporting to the Chief Business Solutions & Marketing Officer, the Head of Card & Payments will be accountable for shaping and executing dfcu’ s card and payments omnichannel strategy. The role holder will drive the design of innovative payment solutions, and champion the delivery of a seamless customer experience across card and payments touchpoints. They will steer the bank’s navigation of today’s dynamic payments landscape and collaborate with cross-functional teams, to drive 10x growth of payments contribution to dfcu’ s revenue.

The role holder will further guide dfcu’ s foray into new payment capabilities and revenue streams.

Key Duties and Responsibilities:

• Develop and champion the implementation of dfcu’ s card and payments strategy, in line with banks growth agenda.
• Own the development of innovative card and payments initiatives to enhance dfcu’ s offerings, ensuring the bank is competitive, leads the market in chosen priority areas, but more importantly meets and anticipates customer’s needs.
• Stay abreast of market trends, competitor propositions, regulatory changes, and emerging technologies to identify opportunities for growth and performance improvement.
• Provide thought leadership to the Bank in the field of cards and payments.
• Own the strategic vision and execution oversight in growing dfcu’ s card and payments business; own the payments P&L, strategic planning, commercial performance, and forecasting.
• Drive in-depth understanding of the customer to deliver a ‘one customer’ view concerning card and payment solutions.
• Drive a data-driven approach to deliver the baseline reporting on cards and payments, but more importantly, leverage this data to change payment behaviour for the mutual benefit of our customers and the bank.
• Champion the identification of customer pain points and input on card and payment solutions, informing prioritisation of enhancements and new servicing capabilities across multiple touchpoints.
• Identify opportunities and create commercial value from strategic relationships with external parties including FinTech’s and Telcos, enriching our customer’s experience across the lifecycle of payments solutions.
• Support the achievement of business targets including transaction volumes, card, remittances and merchants’ growth, digital usage, and the overall growth of payments non-funded income.
• Own the commercial and technical card and payments roadmaps, including the development of business cases and monetization of payments initiatives.
• Drive collaboration between stakeholders to identify, define, specify, and deliver solutions that meet customer needs.
• Build the payments-as-a-service capability and new revenue streams, and champion the route-to-market, enabling commercialisation at scale.
• Build and lead a high-performing team, providing guidance, mentorship, and coaching to team members.
• Foster a culture of innovation, collaboration, and continuous learning to drive employee engagement and professional growth.
• Set clear performance expectations, conduct regular performance reviews, and identify opportunities for skills development.

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank job must hold a Bachelor’s degree in business, finance, or a related field.
• Master’s degree in business, finance, or a related field would be an added advantage.
• At least twelve years’ experience in card and payments within financial services, Telco, Fintech, or related field.
• Proven track record in driving the growth and profitability of card and payments’ businesses.
• Strong business acumen and strategic thinking abilities, with the capability to translate insights into actionable plans.
• Extensive knowledge of the card and payments industry in the Ugandan and East African context, its regulatory framework, as well as knowledge of current global trends.
• Proven ability to apply technology solutions in solving complex business problems; expertise and experience in defining and building out payment strategies and roadmaps.
• Demonstrable understanding of the end-to-end payments platforms and processes from origination to fulfilment and the underlying system components, rules (scheme and network rules) and regulation.
• Business Acumen: Defines a clear picture of the future direction for the organization and develops comprehensive execution and implementation plans.
• Customer Mindset: Ability to understand customer needs and wants.
• Strong Leadership Skills: Has led organizations through significant change, demonstrating leadership through inspiration and influence, developing, and fostering a high-performance environment, balanced with high levels of employee engagement.
• Strong Communicator: Applies excellent verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally – engages at all levels of the organization and with key stakeholders.
• External Credibility: Strong external network in the card and payments landscape. Proven payments executive with a strong track record of success
• Flawless Integrity and Judgement: Proven champion for the highest workplace integrity, respect, diversity, equity, and inclusion.

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below.

Vacanciesbank@dfcugroup.com

Deadline: 24th May 2024

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.

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