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Job Title:     Relationship Manager, Insurance & Intermediaries   

Organisation: NCBA Bank Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Head, Institutional Banking & Public Sector

About US:

NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.

Job Summary: The Relationship Manager, Insurance & Intermediaries will manage a portfolio of clients within assigned market segment by contributing to business growth for the Bank through referrals or selling of Institutional Banking products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.  This incorporates strong personal drive in prospecting and acquiring new customers, pursuing incremental business within the existing customer base, managing customer expectations to sustain the business relationship and providing business advice that will benefit the client.

Key Duties and Responsibilities:

Business Development

• Manage and retain existing relationships and generating new business in the assigned market segments by providing core banking products and services. This will include increase customer base, growth in balance sheet (assets/liabilities & contingent liabilities), growth in earnings, increased facility utilization and actively cross-selling bank products and services

Relationship Management

• Adequacy of personal competence to effectively perform Relationship Management tasks to ensure the customer relations are maintained well to reduce complaints and also retain existing customers by management of customer expectations. Develop strategies for maintaining and further penetrating existing client base and execute the strategy through calls, visits, needs assessment, customer qualification and follow-up meetings to maintain, enhance and expand customer relationships

Risk Management

• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment. Minimization of exposures to and impact of risks associated with client portfolio in line with Bank credit policies, NCBA regulatory requirements, KYC and AML policies.

Credit Preparation

• Make financing proposals through the appropriate credit approval process by structuring proposals, analyzing financial statements, negotiating terms and conditions for facilities and managing administrative tasks including credit analysis and processing

General administrative duties

• To be the principal contact point for the new and assigned portfolio and prospective customers to all other NCBA units as customer needs by responding promptly to customer issues, questions and concerns

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree from a recognized accredited university.
• Relevant professional qualification in banking, finance or marketing
• Proficiency in use of MS Office applications
• 7 years’ experience in Banking or related financial institution with at least 4 years in a sales or sales support role.

Technical Competencies

Banking and Sales    

• Proactive and dynamic sales and marketing skills to prospect and close business. Embody teamwork fostering strong unit sales drives and strong ability to effectively sell Bank products and expand market share
• Strong Negotiation skills to effectively, structure and close moderately complex institutional banking credits/structured financial proposals
• Portfolio Management Skills to effectively manage portfolio
• Business Development Skills to achieve business development objectives
• Strong Relationship Management skills to effectively manage corporate relationships cross border operations and perform and coordinate Relationship activities/tasks in a manner that consistently achieves high quality standards or benchmarks and manage client relationship so as to ensure value add to the client and increase the Bank’s wallet share
• Broad knowledge of banking operationsand regulations

Marketing and Networking

• Interpersonal skills to develop and maintain business networks and to effectively communicate with other stake holders who impact performance.
• Strong commercial awareness. Understands and applies commercial and financial principles. Views issues in terms of costs, profits, risks, markets and added value.
• Product development knowledge to recognize new product initiatives and product development areas strong credit analysis skills
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Ability to segment the target market, gather market intelligence and identify opportunities
• Speaks clearly, fluently and in a compelling manner to both individuals and groups.
• Able to create rapport with others and develop effective communication and team spirit with colleagues

Behavioural Competencies

• Emotional Intelligence- Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Social and Cross-cultural Awareness Interacts with people (colleagues, customers, stakeholders and the public at large) in different social and cultural environments, in an ethical manner showing respect and positive regard for all cultures consistent with the values of the organisation.
• Agile Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

How to Apply:

All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.

Click Here

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