Head of Retail Jobs – Finance Trust Bank (FTB)

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Job Title:  Head of Retail

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Chief Business Officer

 

About US:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

 

Job Summary:  The Head of Retail will lead the development and execution of FTB’s business growth strategy and to offer leadership to business development and delivery teams. The Head of retail also holds accountability for monitoring the performance of new and existing retail products and effective management of key customer relationships in addition to ensuring the performance of the branches sales teams.

 

Key Duties and Responsibilities:

Strategic/Financial: 

  • Oversee the formulation and implementation of FTB’s Retail Business Growth strategy.
  • Drive the achievement of set business targets; Profit Before Tax (PBT), Balance sheet and other performance targets.
  • Lead the preparation of annual marketing plans and strategies for liability generation to enable Business Growth Managers achieve targeted growth objectives.
  • Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of retail banking offerings.
  • Lead strategies for driving financial inclusion and Community banking
  • Lead strategies for effective launching of new products to ensure favourable market response and optimum build-up of revenue.

Customer: 

  • Maintain and acquire customer relationships to improve deposit liabilities and asset growth.
  • Develop and grow the Relationships with retail banking Customers.
  • Implement structures for effective customers’ relationship management and ensure
  • continuous tracking and measurement of retail customer satisfaction/loyalty.

Operations: 

  • Work in collaboration with the Customer Service team to define and improve service delivery standards.

People: 

  • Directly supervise the activities of Business Growth Managers within own unit to ensure optimal achievement of set targets.
  • Responsible for delivering effective people management processes including performance management, talent management, training and staff career development and succession planning.





Qualifications, Skills and Experience:

  • The applicant must hold a first Degree in Commerce, Accounting, Business Management or Administration or any other relevant field.
  • A Master’s Degree in Commerce, Accounting, Business Management or Administration would be an added advantage.
  • Industry specific training e.g. in risk management, compliance etc
  • Membership of professional banking body (at Associate or Fellowship level) is an added advantage.
  • At least seven years of work experience, 3 of which should be in a in Management role skewed to products, Marketing or Business Development position in a busy commercial setting preferably a financial services institution.
  • A versatile individual with significant headroom and experience in various facets of management (Transactional Banking, Trade Finance, Business Growth, strategy etc)
  • Strong track record in dealing with Public Sector.
  • Excellent communications and engagement skills.
  • Strong skills in stakeholder management and relationship building
  • High level of integrity and strong entrepreneurial skills
  • Self-drive and initiative

 

 

NB: Position carries an attractive salary and benefits package.

 

How to Apply:

All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

 

Deadline: 31st March 2024

 

NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Date Posted 2024-03-18
Valid Through 2024-03-31
Employment Type FULL_TIME
Hiring Organization Finance Trust Bank (FTB)
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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