Relationship Manager – Employee Banking Jobs – Finance Trust Bank (FTB)

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Job Title:  Relationship Manager – Employee Banking

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Manager Employee Banking

 

About US:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

 

Job Summary:  The Relationship Manager – Employee Banking will be accountable for managing and sustaining a portfolio of schemes, of companies and other institutions, that have signed up for scheme banking and personal financing solutions for their employees, managing consistency, risk, quality of operational service and turn-around time.

 

Key Duties and Responsibilities:

  • Act as a contact for the Schemes, perform appropriate promotional, loyalty and public relations activities in the schemes, coordinating the communication in the schemes including agreed service standards, pricing, relationship team contact points and any product changes
  • Work with the Employee banking team & Branch Managers including Regional Managers and Branch business supervisor to drive delivery of targets through the Schemes value proposition.
  • Work closely with the Schemes administration team to ensure timely invoicing and repayment of loans taken. Pick and follow up with Branches any non-repayment cases in the schemes portfolio
  • Communicate with and train the Employee banking team on the product offering and requirements for the schemes, managing the quality of credit files prepared by the Employee banking team.
  • Ensure excellent business relationships are in place with all internal and external stakeholders, so as to add optimum value
  • Manage the respective Schemes’ customer complaints and resolution with the Branches
  • Research, review and recommend product or process changes for personal credit in line with customer needs and market changes
  • Monitor and ensure adherence to risk service standard.





Qualifications, Skills and Experience:

  • The applicant must hold a Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
  • Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
  • Relevant Practical training in Employee banking product management.
  • A minimum of three years of experience in a Banking or similar environment of which 3 must be in a Sales, Schemes and People management function.
  • Excellent understanding of the Bank, its strategy and all of its Banking services.
  • Solid and proven credit skills with relevant business experience and acumen.
  • Must have critical thinking, analytical, attention to detail and problem-solving skills.
  • Good verbal and written communication skills.
  • Must have an in-depth understanding about Employee banking product features, pricing, benefits, positioning, design and promotions.
  • Advanced, computer literacy, numerical skills and statistical skills.
  • Team player, ability to work under pressure, and in position to exercise excellent judgment.
  • Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
  • Ability to demonstrate positive image and role model FTB’s values and leadership behaviours.
  • Must be a person of impeccable integrity.

 

NB: Position carries an attractive salary and benefits package.

 

How to Apply:

All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

 

Deadline: 31st March 2024

 

NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.

 

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Date Posted 2024-03-18
Valid Through 2024-03-31
Employment Type FULL_TIME
Hiring Organization Finance Trust Bank (FTB)
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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