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Job Title:    Fraud Manager

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   We are looking for a Fraud Manager to join our fraud team in Uganda, where progress, and humility are valued as highly as technical excellence.

Leading a team you will work as a servant leader, coach and contributor within the fraud team. You will own the full cycle of consumer fraud risk management, from establishing systems and processes for prevention to leading analytical detection and diagnosis of fraud events to preparation and carrying out investigations and criminal proceedings, to implementing mitigation measures as necessary.

This is an exciting role if you are ready for that step up to manage the country-wide direction, policies, and processes, investigative prioritization, and operational execution with regard to all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services

Key Duties and Responsibilities:

A champion for policies and process improvements:

• You will spearhead the development and evolution of cutting-edge policies and processes aimed at safeguarding our organization against fraud, ensuring we stay ahead of emerging threats.
• You will drive innovation by leading the transformation of our fraud risk identification and detection methods, streamlining processes from start to finish for maximum efficiency and effectiveness.
• You will collaborate closely with our valued clients to envision and implement future-forward fraud detection solutions, leveraging advanced technologies and industry expertise to stay one step ahead of evolving risks.
• You will take ownership of key performance indicators, instilling a culture of accountability within the team to achieve our objectives in a cost-effective manner.
• You will proactively pioneer new strategies for preventing, monitoring, and addressing fraud, enhancing our company’s ability to anticipate and mitigate systemic risks before they escalate.
• You will champion data-driven decision-making, using insights to strategically prioritize our focus areas and refine our approaches for optimal impact.
• You will uphold the highest standards of professionalism and quality in data management, case documentation, and adherence to established processes.
• You will lead cross-functional project teams, fostering collaboration and leveraging analytics to drive continuous improvement initiatives centered on people and processes.
• You will oversee multiple complex projects within the Fraud Department, effectively managing engagement risk, deliverables, and budgets to deliver exceptional results aligned with our organizational goals.
• You will assume responsibility for a diverse portfolio of investigation and fraud assurance engagements, ensuring that our outputs consistently meet the highest standards and regulatory requirements.
• You will forge strong partnerships with our Legal and Internal Audit teams, collaborating on reporting processes, criminal investigations, and proactive risk identification measures to safeguard our organization’s interests.
• You will cultivate a culture of fraud awareness and vigilance across M-Kopa Uganda through comprehensive training programs for all employees, empowering our team to recognize and address fraud and embezzlement risks.
• You will act as a liaison with our Insurance and Finance departments, facilitating the seamless processing of insurance claims and ensuring timely resolution of pending settlements, minimizing financial impact on our organization.

A servant Leader:

• You will lead and manage a team of field investigators and data analysts to prevent, uncover, investigate, and address fraudulent activities related to M-KOPA’s products, sales processes, and customers.
• You will lead the team in the identification, quantification, and aggregation of internal and external fraud risks using analytical methodologies and determine the required mitigation techniques.
• You will collaborate with sales and customer-oriented departments to drive innovative risk mitigation strategies.
• You will help stakeholders and team members adapt to changing technology.
• You will collaborate with our product development department to develop products that reduce fraud risk, utilizing technical solutions, monitoring systems, and business model approaches.
• You will manage stakeholder engagement and communications within the company related to fraud.
• In essence, this role offers you a thrilling opportunity to lead transformative efforts in fraud prevention and management, driving innovation, collaboration, and excellence across our organization.

Qualifications, Skills and Experience:

The applicant should have relevant qualifications

How to Apply:

All candidates should apply online at the link below.

Click Here

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