The Ugandan Jobline

Job Title: CIC Agent (Entry Level Jobs)

Organisation: Nile Breweries Limited

Duty Station:  Kampala, Uganda

About US:

Nile Breweries Limited is the leading beverage company in Uganda and a subsidiary of ABInBev, the largest brewing group in the world, provides equal employment opportunities – promoting equality in the company. Our dream is to be the growth engine of AB InBev, creating and sharing superior value.

Key Duties and Responsibilities:

• Customer Support: Addressing customer inquiries, concerns, and complaints promptly and effectively through various communication channels such as phone, email, chat, or social media.
• Problem Resolution: Identifying and resolving issues that customers may encounter with products or services. This involves troubleshooting, investigating, and providing solutions to meet the customer’s needs.
• Product Knowledge: Developing a deep understanding of the company’s products or services to provide accurate information and assistance to customers.
• Communication Skills: Communicating clearly and professionally with customers to ensure they understand the information provided and feel valued and supported.
• Empathy and Patience: Demonstrating empathy towards customers’ situations and exercising patience, especially in handling difficult or irate customers.
• Sales appropriate adding customers with product recommendations, upselling or cross-selling when appropriate, and guiding them through the purchase process.
• Feedback Collection: Gathering feedback from customers about their experiences with the company’s products or services and conveying this information to relevant departments for continuous improvement.
• Documentation: Recording interactions with customers accurately and comprehensively in the company’s CRM (Customer Relationship Management) system for future reference and analysis.
• Team Collaboration: Collaborating with other team members, such as NBL sales, marketing, and product development teams, to ensure a cohesive customer experience across all touchpoints.
• Register and train; Register and train new and existing customers on the Bees application time to time.

Qualifications, Skills and Experience:

• Minimum degree in BS or any commercial related degree.
• A minimum of two years in an FMCG industry
• Customer Centric and Sales background
• Oriented to success.
• Basic knowledge of Excel/Word.
• Service advocate qualities.
• Nice voice tone.
• Sales oriented Commercial and Negotiation skills.
• Effective Communication.
• Negotiation skills.
• High communication skills.
• Analytical capabilities.
• Adaptability Tolerance to frustration.
• Good to build relationships.
• Teamwork.
• Information and data management.

How to Apply:

All suitably qualified and interested candidates should apply online at the link below.

Click Here

Deadline: 20^th March 2024

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