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Job Title:  Ecosystems Manager     

Organisation: DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Head- Ecosystems and Partnerships

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:   Reporting to the Head- Ecosystems and Partnerships, the Ecosystems Manager will be charged with creating and implementing client-focused solutions with diverse and agile teams, leveraging partnerships and platforms within the Bank’s prioritized sector ecosystems. The role holder will collaborate with cross-functional teams to design, build, test, commercialise and scale solutions that go beyond the realms of traditional banking.

Key Duties and Responsibilities:

• Create and implement innovative solutions that enhance customer value, generate new revenue streams, and disrupt existing markets by leveraging technology and ecosystems.
• Explore new possibilities and opportunities in existing products, services, and businesses by adopting a non-traditional approach to ecosystem roles and dynamics.
• Build a diverse portfolio of platform businesses that address customer needs in various ecosystems, rather than focusing on single products.
• Forge strong connections and partnerships with key stakeholders in the customer ecosystem to optimise dfcu’s competitive edge and value propositions.
• Execute the ecosystem vision in selected sectors and value chains, by connecting partners, producers, and customers through dfcu and partner platforms, scaling our sphere of impact.
• Analyze business and use cases, converting customer needs and business opportunities into clear requirements, such as epics and story maps.
• Track and grow ecosystem users and revenue using KPIs and optimise partnerships and business performance to meet goals.
• Manage gate processes to select and advance the best solutions and discard the rest.
• Lead the internal ecosystem and platform strategy and support cross functional teams including data analytics, digital transformation, product management.
• Drive customer and partner discussions to deliver messaging/alignment on ecosystem value, feasibility, and scope.
• Proactively evaluate new market and partnership opportunities, as well as emerging technologies.

Qualifications, Skills and Experience:

• The applicant for this job advert must hold a Bachelor’s Degree with a bias in Business studies or Commerce.
• Six- eight (6-8) years’ experience in Digital Innovation, Product Manager or Owner, Ecosystems.
• Digital Innovation and Digital Customer Experience certification desired.
• Good knowledge in Product Management and Solution Development.
• Project and Partnership Management experience.
• Ability to run a successful business, create value for customers and shareholders, analyze investment opportunities, and collaborate and partner with others.
• Experience in managing, pricing, positioning, implementing, scaling, and marketing platforms in various domains/sectors.
• Proficient in using the latest technologies such as AI, ML, Robotics, Blockchain, API & Open Banking.
• Can manage complex and diverse solutions from start to finish, allocate resources, prioritize tasks, ensure quality, and meet deadlines.
• Knowledgeable about security, privacy, and risk issues related to customer data & IP, and you can prevent and detect fraud, cyber-crime, and comply with all laws.
• Curious, adaptable, and analytical in a dynamic and uncertain environment.
• Customer focused, resourceful, and comfortable with making critical decisions in a fast paced and ambiguous environment.
• Ready to roll-up their sleeves, identify future needs, and dive into challenges.
• Empathetic and insightful with customer data and ambitions.
• Passionate about creating personalized, engaging, and human digital experiences and communities.
• Credible with key stakeholders such as Risk, Relationship Managers, and Business Operations.
• Skilled at developing relationships, alliances, and partnerships with key players internally and externally.
• Effective at solving different problems by defining them abstractly and using sound theory.
• Visionary and long-term oriented by identifying trends.
• Clear about the impact of internal and external factors on the organisation.
• Facilitative or catalytic of change by questioning assumptions, challenging views, and arguing perspectives.
• Quick and responsible at making decisions under pressure and definite about views and opinions.
• Open to learning, efficient at learning rate, and developing relevant expertise for the organisation’s goals.
• Accepting of challenges and change and coping well with uncertainty; Energetic, initiative-taking, and action oriented.
• Competitive, entrepreneurial, and sales orientated.
• Team-working, acknowledging, and involving others.
• Practical, learning by doing, and using common sense.
• Accurate at interpreting data, processing, and interpreting numbers, and using technology.

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below.

Vacanciesbank@dfcugroup.com

Deadline: 20^th March 2024

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.

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