The Ugandan Jobline

Job Title:    Customer Sales &
Service Agent (Several Fresher Jobs)

Organisation: Emirates
Group

Duty Station: 
Kampala, Uganda

About US:

The Emirates Group
is a Dubai-based international aviation holding company headquartered in Garhoud,
Dubai, United Arab Emirates, near Dubai International Airport. The Emirates
Group comprises dnata, an aviation services company providing ground handling
services at 78 airports, and Emirates Airline, the largest airline in the
Middle East. Emirates Airlines flies to over 150 destinations across 6
continents, operating a fleet of over 250 wide-bodied aircraft.

Job Summary:  The Customer Sales & Service Agent will
ensure the highest standard of customer service is provided to Emirates
customers, provide them with details on Emirates fares and actively issue
online tickets and sell related products by identifying customer needs through
rapport building, actively seeking out sales opportunities and promoting all
Emirates related products. 

Key Duties and Responsibilities: 

• Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary
  airline rules and regulations are incorporated and that the customer
  request is met in order to provide them with excellent service. Highlight
  to customers the legal requirements covering their journey such as
  passport, visa & health requirements and other details such as
  check-in place and time.
• The Emirates Group Customer Sales & Service Agent will actively
  enhance Emirates revenue earnings by providing options to customer on all
  products and services such as Skywards membership, DBB, Dubai stopovers,
  hotel bookings and upgraded fares.
• The Emirates Group Customer Sales & Service Agent will support
  Travel Agents by assisting them with their general enquiries.
• Actively be involved in suggesting new ideas and providing
  recommendations on the improvement of the service provided, thereby
  increasing revenue and ensuring Emirates success as a market leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant
  professional and company standards are maintained.
• Ensure that all necessary ticket related documentation is filed,
  time tables updated, brochures, sale and promotional material is properly
  displayed on individual counters, providing various options to the
  customer which will assist in increasing sales. (Reservations and
  Ticketing Offices only).
• Support the Customer Sales & Service Team Leader on closing the
  end of day sales and banking monies received.

Qualifications, Skills and Experience: 

• The applicant for the Emirates Group Customer Sales & Service
  Agent job must have at least two years of experience in the airline /
  trade industry.
• Previous experience in Amadeus and/or Galileo.
• Excellent knowledge of Reservations and Ticketing activities.
• PC based skills to operate Windows package including Microsoft Word/
  Excel/ E-mail.
• Excellent customer service, telephone and interpersonal skills and a
  pleasant, outgoing personality.
• Standard Fares and ticketing courses, Skywards and MARS reservations
  systems preferred.
• Fluent spoken and written English.

NB: Please
note that you must have the right to live and work in Uganda. The company will
not assist with visas and work permits.

How to Apply:

All suitably
qualified and interested candidates should apply by visiting the Emirates Group
e-recruitment portal at the link below.

Click Here

Deadline: 1^st September 2019

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