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Job Title:  Shop Supervisor  

Organisation: Yalelo (U) Limited

Duty Station: Kampala, Uganda

Reports to: Retail Manager

About US:

Yalelo (U) Limited is a tilapia fish farm that was established in Uganda in 2019. The farm is located in Butembe, Buikwe district on the shores of Lake Victoria. Yalelo Uganda is a subsidiary of First Wave Group B.V; a Dutch company with a portfolio of aquaculture related assets in Africa. First Wave Group owns and operates Yalelo Zambia, a pioneer of Aquaculture founded in 2011 that has grown quickly to become the leading fish farm in Zambia and among the largest aquaculture farms in Africa.

Job Summary:   The Retail Store Supervisor is responsible for overseeing the daily operations of the shop, implement strategies to enhance customer satisfaction, meet sales and profitability goals and manage shop staff effectively.

Key Duties and Responsibilities:

• Drive and meet sales targets by aggressively building brand awareness, sales drive, and great customer experience.
• Delivers an excellent customer experience at all times, ensuring customer needs are met and exceeded.
• Meets sales goals by training, motivating, mentoring and providing feedback to shop staff.
• Processes customer payments using the shop’s Point of Sale (POS) system. Handles cash register functions and transactions including: sales, correct pricing, and receipting to customers.
• Enforces the use of proper icing techniques throughout the process to maintain the freshness of the fish
• Develops and maintains knowledge of fish products, including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner.
• Supervises proper handling of fish throughout processing activities to avoid product damage.
• Responsible for all banking functions related to the shop including making bank deposits, filling change requirements.
• Supervises and motivates the shop team to meet sales objectives by training and mentoring staff.
• Contributes business strategies to attract new customers, expand shop traffic, and enhance profitability.
• Ensures compliance with the quality, housekeeping, and food safety management systems
• Develops productive and long-term relationships with customers.
• Performs administrative tasks to support the smooth operation of all shop operations, including the timely submission of all personnel paperwork, preparing and submitting reports.
• Performs quality assurance of fish on a regular basis and ensure proper handling, storage, processing and packing.
• Ensures customer complaints are followed up and that satisfactory solutions are obtained for both the customer and Yalelo.
• Proactively develops and improves processes to service customers.
• Ensures strict compliance with health and safety regulations.
• Builds sustainable relationships of trust through open and interactive communication with customers
• Bears responsibility for the safe-keeping of company assets.
• Prepares detailed reports on buying trends, customer requirements, and sales.
• Ensures inventory levels are maintained and places new orders.
• Ensures that the highest standards of health and safety are considered as a priority throughout all operations in the shop.
• Ensures the shop meets compliance standards with statutory regulations and government policies.
• Conducts regular inspection of premises and equipment like fridges, POS, Generators to ensure safety and functionality.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelors’ degree in Business Administration or related discipline
• Four years of experience working in a retail environment.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Computer literacy and competence in MS office
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must be willing and able to meet tight deadlines and work long hours when required.
• Be able to work in a multicultural environment.

How to Apply:

All suitably qualified and interested candidates should send their applications and resumes, and certified academic documents as one pdf document to: careers@yalelo.ug Only shortlisted candidates will be contacted. Applications shall be reviewed on a rolling basis.

NB: Yalelo Uganda is an equal opportunities employer. All candidates who meet the requirements are highly encouraged to apply. Yalelo Uganda doesn’t solicit any monies at any stage of the recruitment process.

Deadline: 2^nd February 2024

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