The Ugandan Jobline

Job Title:  Manager Women in Business   

Organisation: DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Head Women in Business

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:   Reporting to the Head Women in Business, the Manager Women in Business is responsible for the implementation the Women in Business Strategy and portfolio growth aimed at increasing dfcu’ s market share and profitability within the unit.

Key Duties and Responsibilities:

• Drive the sales & retention of women in business portfolio by supporting the regional & branch teams.
• Collaborate with the Women in Business unit to onboard new partners in women activities for the bank to meet its growth aspirations.
• To support on strategic activities to grow the women proposition and activities geared to liabilities and assets mobilization.
• Support on the value chain activities across the business sectors aimed at growth of women proposition.
• Ensure excellent customer service, management of TAT, and offer timely resolutions to the customer issues.
• Participate in the bank activities that are related to women activities and market its proposition to both external and internal customers.
• Monitor the portfolio regularly for purposes of referrals, cross selling, and quality management.
• Review the portfolio to increase product penetration through referrals, cross selling and proactively recommending new products WIB Customers
• Conduct regular online and face-to-face customer visits, site visits, recognition initiatives and write updated call report for each visit as per agreed standard in agreed targets.
• Take responsibility for the performance of allocated customer portfolio to maximize loyalty and customer satisfaction.
• Play a leadership role among the sales team in arranging client visits and handling customer feedback for the bank.
• Liaise regularly with the branch and regional teams on the implementation of the sales strategies to grow dfcu’s penetration of the Women in Business sector and drive-up revenues.
• Continuously monitor the quality of the Women in Business Client loans portfolio by reviewing of credit reports and focusing the team on the collection of watch accounts.
• Train and equip the sector’s staff (including branch representatives) to deliver consistently satisfactory experiences to customers.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree in a business discipline
• A banking qualification would be of added advantage.
• At least five years of experience in Banking with experience and exposure in Sales & Service;
• Two years of experience in a leadership role in a related field
• Proven track record of implementing marketing plans and sales strategies, resulting in business growth.
• In depth understanding of the Women in Business Sector and of the associated customer segments (including typical customer requirements and appealing value propositions)
• Understanding of various product solutions, segments, and value propositions within the bank’s customer base; ability to cross sell and up sell new products or programs to enhance customer uptake.
• Experience in the structuring of complex financial deals; with associated ability to negotiate and close sales.
• A deep understanding of risk management in a financial services organization
• Computer knowledge especially spreadsheet, word &PowerPoint

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below.

Vacanciesbank@dfcugroup.com

Deadline: 24^th January 2024

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs