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Job Title:  Manager Fraud and Security

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

Reports to: Head of Operations

About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

Job Summary:   The Manager Fraud and Security will mainly implement security policies, regulations, rules, and norms of the bank to ensure that the bank’s assets are protected against theft and the environment is safe for staff and customers.

Key Duties and Responsibilities:

• Check and confirm that guards deployed across the business are adequately equipped and have valid IDs as required.
• Check and confirm registered incidents and gather all necessary information to carry out an investigation for any reported incident.
• Receive and attend to complaints, queries, and incidents from internal and external stakeholders of the bank.
• Lead the investigations of fraud related issues and write and submit reports for all conducted fraud investigations to the relevant parties including UBA as per the bank.
• Forward all incidents, complaints, and service issues to the concerned.
• Check to confirm that all cameras are working within the bank and monitor their quarterly servicing.
• Receive requests and enroll new users for access controls of systems within the
• Receives court orders from Legal department and issue required documents for respective investigations to the Police.
• Review quarterly performance for respective vendors and share performance.
• Research and identify emerging security issues and provide updates regarding security and fraud risks and remedial actions.

Key performance indicators:

• TAT & efficiency.
• Customer satisfaction
• TAT for giving feedback to clients.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in any field with relevant certification in Fraud and Security.
• Master’s degree in the relevant field is an Added Advantage.
• Professional Qualification: Certified Fraud Examiner is a must.
• Five years of working experience in a commercially oriented organization under fraud and security with at least 2 years’ experience at supervisory level.
• Leadership and Decision-making skills.
• Problem solving skills.
• Analytical skills and attention to detail.
• Ethics and integrity.
• Research and Investigation.

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 12^th January 2024

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